Virtual Assistant | Customer Service Support
Tarlac
Detail-oriented customer service and healthcare support professional with 7+ years of experience in customer-facing, administrative, scheduling, insurance, and travel-support roles. Experienced in handling high-volume calls and emails, managing schedules and records, resolving customer concerns, processing data accurately, and supporting clients remotely. Proficient in professional communication, appointment coordination, inbox support, data entry, travel reservations, and working with online systems. Known for reliability, organization, attention to detail, and consistent service quality.
Minnesota Retina Associate, full_time
Oct 2025 to Jul 2026
•Handled high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments. •Coordinated clinic schedules to support provider availability and efficient patient flow. •Maintained accurate patient records and appointment information in the scheduling system. •Provided professional assistance to patients regarding appointment inquiries and scheduling needs. •Managed time-sensitive requests while maintaining accuracy, confidentiality, and a positive patient experience.
Hawaii Medical Assurance Association, full_time
Mar 2023 to Sep 2025
•Managed provider documentation, claims, affiliation records, and account updates in accordance with client and healthcare policies. •Assisted healthcare providers and physicians with enrollment, termination, profile updates, and online portal access requests. •Served as a primary point of contact for provider inquiries through inbound calls and email. •Performed claim matching and basic claims investigation to support accurate processing and reduce rework. •Handled detailed administrative tasks while meeting service and turnaround-time expectations.
Priceline.com, full_time
Mar 2022 to Jan 2023
•Handled hotel, rental car, and flight reservations while assisting customers with travel-related concerns. •Used Galileo, Worldspan, and Farelogix GDS platforms and interpreted travel itineraries. •Reviewed airline, hotel, and car-rental policies and applied requirements when arranging reservations. •Provided efficient customer support by understanding company services and resolving booking questions.
Metlife Dental, full_time
Nov 2019 to Feb 2022
•Assisted dentists and dental offices with customer and patient claims and benefits inquiries. •Explained dental plans, procedures, coverage, and insurance information in a clear and customer-friendly manner. •Read dental diagnoses and entered information accurately into systems. •Helped customers understand available plans and summarized coverage features relevant to their needs.
ATNT DIRECT TV, full_time
Dec 2018 to Oct 2019
• Processed and generated customer billing statements and supported billing-related requests. •Collected and protected source information used for accurate data entry and account processing. •Provided customer support while maintaining accuracy and confidentiality of account information.