Virtual Admin Assistant
Negros Occidental, Bacolod, Philippines
Hello! My name is Rogelio, and I am a dedicated Virtual Assistant and Back-Office Support Professional with over 15 years of experience in customer service, administrative support, healthcare operations, and data management. I specialize in virtual assistance, data entry, back-office support, customer communication, insurance verification, scheduling, and administrative coordination. Throughout my career, I have worked with U.S.-based clients across healthcare, telecommunications, and business support industries, handling tasks that require accuracy, professionalism, and strong attention to detail. What sets me apart is my reliability, adaptability, and ability to work independently while maintaining high-quality results. I am highly organized, comfortable using CRM/EMR systems, Google Workspace, spreadsheets, and various online tools, and I take pride in completing tasks efficiently and accurately. I am committed to helping businesses stay organized, improve workflow efficiency, and provide excellent support to both clients and customers. I value clear communication, consistency, and professionalism in every project I handle. I look forward to the opportunity to support your business and contribute to your team’s success.
Dental Ventures, part_time
Dec 2025 to Feb 2026
• Managing email inboxes and calendars using Google Workspace • Working closely with other administrative team members while confidently handling independent responsibilities • Daily use of Google tools such as Gmail, Drive, Sheets, Docs, and Calendar • Providing direct support to an executive • Performing accurate data entry with strong attention to detail • Maintaining full-time availability during EST business hours
GPM Outsourcing, full_time
Feb 2024 to Jul 2025
• Performed high-accuracy EMR data entry, verification, and reconciliation across multiple patient record sources. • Processed patient insurance and prior authorization requests to support timely clinical approvals. • Updated patient, lead, and client information and maintained detailed documentation for management use. • Coordinated with physicians and billing teams to support accurate claims submission and follow-up. • Prepared daily and weekly reports to ensure smooth administrative and clinic operations.
VCloud, full_time
Aug 2023 to Dec 2023
Delivered accurate product and business information to customers. • Handled inquiries with professionalism, ensuring high customer satisfaction.