Billy M.

Customer Service and Sales Representative

Dasmariñas, Philippines, Philippines

Overview

Hi, My name is Billy Joe Morata and I'm 32 years old. I'm living with my family in Dasmarinas City , Cavite. I graduated 4 year course in college taking BS Marine Engeering. I have 6 years BPO experienced as a customer service representative. 8 months in AT&T Prepaid Concentrix Site,1 year in Amazon Alorica MJ Plaza Site, 1 year and 4 months in Enterprise INC Concentrix Site and 4 years and5 months in T-Mobile Postpaid in iQOR. I can easily adapt to technology because I am a gamer and a troubleshooting player. I have learned a lot of new things in BPO Sales. I like planning and creating the best strategy to have stellar performance. I'm relentless, curios, optimistic and eager to get the most out of life that you can ever imagine. That is why, I was recognized as Top agent of the year Global level for the year 2023 in T-Mobile Postpaid account. A Very complex and challenging account. I was awarded with vaorious certificates. From being top agent for the cluster level, division level and to site level. Month by month or by quarter basis. I will be a good asset in your company and will produce and contribute more to help your company more successful.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Support
• Ticket Management
• Complaint Resolution
• Technical Support
• Call Center Operations
• Quality Assurance
• Tier 1 Support
• Conflict Resolution
• BPO Operations
• Customer Success
• Customer Onboarding
• NPS Management
• CSAT Surveys
• Knowledge Base Management
• Customer Retention
• Escalation Management
• Remote Support
• WhatsApp
• Telegram

Work History

• Customer Service/Sales Representative

  iQor Philippines | T-Mobile Postpaid, full_time

  Feb 2022 to Present

  Taking inbound calls from US customers to process payment, explained bills, pitch sales to avail T-Mobile products and do some basic troubleshooting.

• Sales Representative

  Concentrix Philippines / Enterprise Holding Inc., full_time

  Oct 2020 to Feb 2022

  Taking inbound calls from US customers to closed a booking for renting a car.

• Customer Service Representative

  Alorica Philippines | Amazon, full_time

  Jul 2019 to Aug 2020

  Taking inbound calls from US Customers to process orders and refunds.

• Customer Service Representative

  Concentrix Philippines | AT&T Prepaid, full_time

  Aug 2018 to May 2019

  Taking inbound calls from US customers to process payment,rate plan change and basic trouble shooting.

• Business Process Associate

  Manulife Business Processing Services | John Hancock Retirement Plan Services, full_time

  Mar 2017 to Apr 2018

  Back office Processing of Life insurance Enrollements and Withdrawals of clients.