Customer Service professional
Philippines
I have over six years of experience in different areas of customer service and sales. I’ve been working remotely in customer support since August 2021. I began as an Email and Chat Support Specialist and later transitioned to an Escalation Specialist role. Most recently, I’ve worked for nearly three years as Sales, Customer Service, and Retention Specialist. Most recently, I worked as Customer Service Dispatch Operator whom allowed me to be the central point of communication between customers, drivers, and internal teams. I thrived in coordinating schedules, resolving real-time issues, and ensuring smooth service delivery. Most of our customers were seniors and individuals with disabilities, which made the work feel deeply personal, almost like helping my own grandparents. That connection made the role especially self-rewarding, as 1 was able to build trust and provide care through open, interactive communication. Overall, I bring not just experience, but a strong sense of care and dedication to every interaction. I’m excited to bring that energy into a team that values excellent service and customer satisfaction as much as I do.
GoGoGrandparent, freelance
Aug 2025 to Jan 2026
• Served as central communication hub for customers, drivers, and internal teams • Coordinated schedules and monitored rides in real time to ensure safety and service efficiency • Resolved live operational issues and documented service requests accurately
TransparentBPO, full_time
Oct 2022 to May 2025
Promote company products and services to potential clients and maintain accurate and detailed records of sales activities and customers • Responded to customer requests for products, services, and company information. • Negotiating with customers to stay and retain business with both products and services
AwesomeOS, full_time
Oct 2021 to Oct 2022
Responsible for handling complaints and ensuring that complaints are resolved and directed to the appropriate department to implement change. • Elevate complaints and feedback to the relevant departments. • Backtrack billing records of disputes, savings, loans and other related financial concern
Alorica Philipines, full_time
Feb 2021 to Sep 2021
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
IQOR A Cyber City Teleservices Co.,, full_time
Mar 2014 to Dec 2016
• Provided primary customer support to internal and external customers. • Offered advice and assistance to customers and paying attention to special needs or wants.