EA | GVA | CRM Management | HR & Recruitment | Customer Service
Tarlac, Tarlac City, Philippines
Hi! I'm a General Virtual Assistant with a background in administrative support, customer service, CRM management, recruitment, and technical support. My experience includes handling inbound and outbound calls, appointment scheduling, managing customer records and sales pipelines, coordinating with project managers, and maintaining reports and trackers. I'm familiar with GoHighLevel (GHL), Google Workspace, Microsoft 365, Zoho Desk, and other tools used for daily business operations. I also have experience in HR and recruitment, including posting job openings, screening applicants, conducting initial interviews, coordinating schedules, onboarding, and training new team members. I've worked with international clients, particularly in the Australian and U.S. markets, where clear communication, time management, and attention to detail are essential. I'm organised, dependable, and adaptable. I can manage multiple responsibilities, work independently, and learn new systems quickly. My goal is to help business owners stay organised, reduce their workload, and keep their daily operations running smoothly.
FuelPoint, full_time
Jun 2024 to Oct 2026
Managed lead generation, prospect qualification, and appointment setting. Conducted outbound calls, follow-ups, and client outreach campaigns. Maintained CRM databases, lead pipelines, and client information. Researched properties, market trends, and potential investment opportunities. Trained and supervised team members on lead generation and CRM processes. Monitored team performance, productivity, and outreach activities. Assisted with recruitment, onboarding, and administrative operations.
FuelPRydon Painting, full_time
Mar 2022 to May 2024
Managed inbound and outbound calls, scheduled estimates, and coordinated client appointments. Maintained GoHighLevel CRM, sales pipelines, and customer databases. Implemented basic workflow automations for appointment reminders and follow-ups. Coordinated project schedules, job updates, and client communications with project managers. Organized Google Sheets trackers, lead reports, and operational records. Assisted with estimates, deposit follow-ups, and customer inquiries. Supported basic bookkeeping, payroll tracking, and salary records. Streamlined administrative processes to improve daily operations.
Intouch, full_time
Oct 2020 to Jan 2022
Provided customer support via phone, email, and chat. Resolved billing, account, refund, and order concerns. Maintained accurate customer records. Identified and escalated fraudulent activities. Collaborated with teams to resolve issues and ensure customer satisfaction.
ELJIN, full_time
Dec 2018 to Aug 2020
Managed recruitment, interviews, hiring, and onboarding. Maintained employee records and HR databases. Processed contracts, disciplinary actions, and exit documents. Assisted with payroll, attendance, and leave management. Coordinated employee training, engagement, and HR compliance. Managed social media recruitment
Trabesh, freelance
Jun 2016 to Oct 2018
Assisted customers with travel inquiries and bookings. Handled billing, refunds, and customer concerns. Maintained accurate customer and booking records. Managed social media activities and customer engagement. Resolved and escalated issues to ensure customer satisfaction.