Appointment Setter Specialist
Philippines
I've worked as a virtual assistant for almost a year, with a focus on lead generation, appointment scheduling, and cold calling in B2B settings. I managed a lot of outbound calls, qualified potential customers, presented services, collected important data, and set up sales team appointments. My confidence and professionalism on calls increased when I worked with companies that provided cleaning and security services, focusing on decision-makers like property managers and business owners. My experience in customer service and hospitality has given me excellent communication skills, flexibility, and the capacity to establish rapport fast. My perseverance, consistency, and self-assurance when addressing criticisms are what set me apart. I add value by producing qualifying leads, keeping track of follow-ups, and establishing regular chances that boost income.
Direct Guard Services, full_time
Feb 2025 to Dec 2025
While working with Direct Guard Services as an Appointment Setter and Cold Caller, I was responsible for conducting high-volume outbound B2B calls to hotels, motels, logistics companies, warehouses, and other large establishments. I introduced and promoted our professional security guard services to decision-makers, qualified prospects by identifying their current security needs, gathered key information for proposals, and secured permission to send company profiles. I scheduled appointments for the closer team, maintained organized lead lists, and ensured consistent follow-ups to maximize opportunities. Through persistence and structured outreach, I consistently generated qualified leads and successfully booked appointments that contributed to the company’s sales pipeline. My ability to confidently communicate with business-level clients and handle objections helped improve engagement rates and support overall revenue growth.
Amazon, contract
Jul 2024 to Oct 2024
As a Customer Service Representative at Amazon, I handled inbound calls assisting customers with order concerns, delivery issues, refunds, and account-related inquiries. I provided timely and accurate resolutions while maintaining a professional, empathetic, and customer-focused approach. I navigated multiple systems to review orders, process adjustments, and ensure concerns were resolved efficiently. By actively listening and identifying appropriate solutions, I helped improve customer satisfaction and contributed to meeting performance metrics such as response time and resolution standards. My ability to stay calm under pressure and manage high call volumes allowed me to consistently deliver quality service.