Operations Supervisor | Healthcare Enthusiast | HIPAA Compliant
Bulacan
Passionate educator and operations leader with 6+ years of experience in healthcare support and team management. Skilled in coaching, performance optimization, and driving key metrics such as CSAT, AHT, and quality compliance. Cum laude graduate in Secondary Education (Filipino major), TESOL-certified, and adept at blending leadership with teaching strategies to inspire teams and learners alike.
Manulife Global Solutions, full_time
Mar 2026 to Present
As an Operations Supervisor at Manulife Global Solutions (Shared Services) since March 2026, led people management initiatives to help associates achieve productivity and performance targets in claims processing. Regularly conducted coaching sessions, huddles, and feedback discussions to drive continuous improvement. Promoted collaboration across teams, ensured timely communication of business updates, and strengthened operational efficiency by aligning team goals with organizational objectives.
R1 RCM Philippines, Inc, full_time
Nov 2023 to Jan 2026
At R1 RCM Philippines, served as an Operations Supervisor (Dec 2024–Jan 2026), leading a team of advocates to consistently exceed KPIs such as CSAT/DSAT, attendance, adherence, AHT, quality, and compliance. Oversaw performance reviews, provided personalized coaching, and ensured effective communication aligned with corporate objectives. Previously worked as a Senior Associate (Nov 2023–Dec 2024), managing hospital billing inquiries for Ascension USA patients. Responsibilities included explaining charges, processing payments, and providing documentation support, while resolving complex billing concerns to deliver exceptional customer satisfaction.
Concentrix, full_time
Jan 2021 to Oct 2023
At Concentrix, served as a Team Support Specialist (May–Oct 2023), enhancing operational efficiency by supporting agents and the wider business unit. Responsibilities included call monitoring, auditing, coaching, and facilitating productive meetings, while demonstrating proficiency in tools like Microsoft Office, Genesys Cloud, Amisys, Pristine, and Macess. Previously worked as an Advisor II, Customer Service Professional (Jan 2021–Apr 2023), handling inbound calls from healthcare providers in North Carolina. Delivered accurate information on benefits, claims, and eligibility, ensuring timely and reliable support that improved medical professionals’ service delivery.