Senior Virtual Assistant | E-commerce specialist, Healthcare Associate
Philippines
I bring 10+ years of customer and business support experience across BPO, e-commerce, telecommunications, FinTech, and healthcare-related support, with a strong track record of handling high-volume inquiries, resolving complex issues, and supporting daily operations smoothly. My strengths include omnichannel support (phone, email, chat), case documentation, claims/order/account management, and compliance-focused work—skills that translate strongly into healthcare environments where accuracy, confidentiality, and clear communication matter. What makes me stand out is my reliability, calm communication, and strong service mindset. I don’t just respond to customers or patients—I focus on delivering accurate support, reducing escalations, and helping clients maintain smooth workflows while ensuring every person feels respected and taken seriously.
Focus Virtual Assistant, freelance
Sep 2024 to Feb 2026
E-Commerce support for a luxury brand on an omni chanel support .
Accenture, full_time
Jan 2024 to Sep 2024
Reviewed and validated requests, pricing, and documentation while ensuring compliance with company policies. Coordinated with internal teams to resolve discrepancies and support smooth operational workflows.
Peak Support Global Enterprise, full_time
Aug 2023 to Nov 2023
Supported customers with account updates, service coordination, and inquiries while collaborating with internal teams to ensure accurate pricing, documentation, and compliance.