Social Media, Influencer, and Community Manager
Laguna, Cabuyao, Philippines
Experienced in social media management, influencer campaign coordination, and community management. Skilled in creator outreach and relationship building, content coordination, social media engagement, responding to comments and messages, and managing online communities across multiple platforms to strengthen brand presence and audience engagement.
Freelance, freelance
Jan 2026 to Oct 2026
- Managed 100+ influencer campaigns from creator sourcing and rate negotiation to content approvals, coordination, and payouts. - Coordinated brand and creator partnerships across Instagram, TikTok, YouTube, and LinkedIn. - Managed social media operations across 7+ platforms, including content scheduling, publishing, and community engagement. - Responded to comments, direct messages, and inquiries while maintaining a consistent brand voice. - Managed ManyChat automations and Social Snowball referral workflows. - Led customer support operations through Zendesk, optimizing automations, macros, triggers, and ticket routing. - Monitored support KPIs and SLA compliance, resolved escalations, and coordinated technical issues with developers. - Created SOPs, documented platform issues, and trained new support team members.
Freelance, freelance
Jan 2025 to Dec 2025
- Managed customer support across Zendesk, Freshdesk, Bird, and Zoho, handling inquiries, complaints, refunds, and disputes. - Administered multiple Shopify stores and supported Etsy operations, including order management and fulfillment checks. - Coordinated with suppliers to resolve delayed, missing, and incorrect orders. - Managed customer escalations and improved support workflows to maintain service quality and customer satisfaction.