Technical Support | Sutherland Global
Tarlac
Diagnose and resolve complex technical problems, escalating intricate issues to senior technical support when necessary, while meticulously documenting all interactions and resolutions. Educate users on product functionalities and best practices, empowering them to independently resolve common issues and enhance their overall user experience.
Foundever, full_time
May 2023 to Nov 2024
Managed a high volume of inbound calls efficiently booking, modifying, and canceling reservations for diverse client needs, ensuring accuracy and customer satisfaction. Provided exceptional customer service, expertly resolving complex inquiries, addressing customer concerns, and offering tailored solutions to enhance the overall customer experience.