VA | SDR | CSR | Researcher
South Cotabato
Want to scale your sales, protect your customer relationships, and take admin off your plate? I’m Jave Brian, an operations specialist who helps U.S. businesses grow by taking high-volume, time-consuming tasks completely off leadership's hands. Instead of getting bogged down in endless calling queues, customer tickets, and deep-dive research, I step in to run your daily operations with zero micro-management required. How I directly help your business: Accelerate Your Sales Pipeline: I drive aggressive outbound sales and lead generation campaigns—consistently executing up to 600 daily dials for U.S. insurance and healthcare accounts to secure qualified appointments and fill your calendar. Protect Customer Retention & Brand Trust: I handle complex multi-channel customer support (voice, chat, email) for major brands like Amazon and Netspend, turning frustrated inquiries into loyal customers while keeping performance metrics above 85%. Streamline General Admin & CRM Workflows: I eliminate operational bottlenecks through meticulous data entry, order processing, and ticket management (Freshdesk), ensuring your systems and CRMs (Ricochet, HubSpot, GoHighLevel) stay spotless. Fuel Your Marketing & SMM Strategy: I conduct targeted online, competitor, and social media trend research to supply your brand with structured, audience-focused content ideas that drive engagement. If you need a reliable, independent professional who can plug directly into your workflows and instantly add value to your bottom line, let’s talk!
U.K. CONSTRUCTION / INFRASTRUCTURE RESEARCH PROJECT (Ian Cheveau Marketing ICM), internship
Aug 2026 to Sep 2026
● Conducted international business research targeting construction and infrastructure sectors across the UK, UAE, and France. ● Identified decision-makers and key company developments, organizing findings into structured spreadsheets for lead generation and outreach.
7DAYS7NIGHTS, contract
Jun 2026 to Sep 2026
● Conducted deep-dive digital and trend research across NYC media outlets, social platforms, and event listings to identify timely lifestyle topics, viral local stories, and major cultural events (including sports and seasonal happenings). ● Developed targeted, audience-focused content concepts—such as “Only New Yorkers Understand,” Tourist vs. Local guides, and neighborhood spotlights—designed to maximize reader engagement and social sharing. ● Curated and verified weekend guides, hidden gems, and low-cost activities, meticulously cross-checking dates, locations, and official source links for absolute accuracy before publishing. ● Structured and managed research findings in organized spreadsheets, streamlining the workflow from raw content discovery to writing, publishing, and repurposing. ● Applied foundational SEO and content research principles to optimize article titles, subject angles, and searchable source references, enhancing organic discoverability.
HEY CRYSTAL GAIL CONSULTING, internship
May 2026 to Jun 2026
● Researched industry trends, target audiences, and content topics focused on personal development and productivity. ● Organized research findings to support content planning and social media strategy development.
SOCAL ABSTRACT, internship
Apr 2026 to Apr 2026
● Processed order entry, data entry, and ticket creation for a U.S.-based real estate firm using Freshdesk. ● Validated information accuracy and organized documentation to streamline research workflows.
U.S. INSURANCE COMPANY (Pappas Family Management Corp.), full_time
Sep 2025 to Mar 2026
● Executed 500-600 outbound calls per 8-hour shift to prospect for U.S. home and auto insurance clients. ● Averaged 4-5 qualified appointments per day using consultative communication and structured rebuttals to address objections. ● Maintained accurate lead records and managed sales workflows utilizing Vicidial and Ricochet CRM.
HEALTHCARE OUTBOUND CAMPAIGN (Jcon) (BPO), full_time
Jul 2022 to Jan 2023
● Managed 400-500 outbound calls daily for a Medicare lead generation campaign, qualifying 4-5 leads per day. ● Evaluated basic prospect eligibility while strictly handling sensitive information according to compliance procedures. ● Followed structured communication scripts to maintain high professionalism and engagement.
CONCENTRIX (BPO), full_time
Mar 2018 to May 2021
● Provided multi-channel support (calls, email, chat) for Amazon Retail customers regarding order statuses, refunds, replacements, and technical inquiries. ● Resolved complex customer issues efficiently while adhering to strict internal policies and procedures. ● Consistently maintained weekly performance metrics above 85% (never dropping below 75%) and earned positive customer feedback.
SUTHERLAND GLOBAL SERVICES (BPO), full_time
Jan 2016 to Jan 2018
● Handled customer inquiries, account verification, and transaction support for Netspend prepaid financial accounts. ● Ensured security and compliance when processing confidential financial and customer records.