Customer Support Specialist | Phone, Email, Chat Support
Benguet
I'm a Customer Support professional with about four years of experience helping US-based customers and healthcare providers through phone, email, and chat support. Throughout my career, I've worked in both healthcare and customer service in a BPO and remote environment, where I've developed a passion for solving problems, building trust, and creating positive customer experiences. My background includes insurance eligibility verification, prior authorization review, claims review, customer account management, appointment setting, CRM documentation, and administrative support. I've also supported ecommerce customers by resolving inquiries related to orders, refunds, returns, exchanges, and account concerns while maintaining a customer-first approach.
Beehive Adaptive Global Solutions Corp., full_time
Aug 2025 to Jul 2026
• Managed inbound chat inquiries about program status and deposit adjustments, clearly explaining impacts and available options to guide client decisions. • Coordinated with specialist teams to resolve sensitive issues, reducing escalations and ensuring timely resolutions within SLAs. • Provided empathetic, accurate support for complex account changes while maintaining compliance and precise documentation
Brandlink Philippines (EcoFlow), full_time
Sep 2024 to Jun 2025
• Delivered e-commerce customer support via email, resolving order, refund, and account issues while maintaining high satisfaction and retention • Processed refunds, returns, exchanges, and price matches through Microsoft Dynamics CRM, balancing speed with policy accuracy • Cross-referenced customer order history to prevent repeat contacts and deliver first-contact resolutions
Simple.biz, contract
Jun 2024 to Aug 2024
• Conducted outbound calls using CallTools autodialer to qualify businesses for website development services. • Identified client needs, presented relevant service options, and scheduled qualified leads for sales handoff. • Accurately recorded lead information in the CRM to support pipeline tracking and follow-up.
Concentrix, full_time
Oct 2022 to Sep 2024
• Handled high-volume inbound calls from healthcare providers, assisting with member insurance verification and related inquiries to ensure continuity of care. • Reviewed provider-submitted claims, medical records, and pre-authorizations to validate information. • Maintained detailed case notes and documentation to streamline follow-up actions and support cross-team collaboration. • Recognized as a top-performing representative on a newly launched account for consistent quality and reliability.