Executive Assistant | Short-term Rental Property Management
Cavite
Hi! I’m Sahara, a real estate and customer experience professional with 9+ years of experience supporting clients, agents, and businesses remotely. My background includes real estate transaction coordination, client care, inside sales, concierge support, and short-term rental management. I’m experienced in handling time-sensitive tasks, coordinating with multiple people, resolving issues, managing follow-ups, and making sure nothing falls through the cracks. What sets me apart is my combination of strong organization, proactive communication, and genuine client care. I don’t just complete tasks. I take ownership, look ahead for potential issues, and make sure clients feel supported throughout the process. I’m comfortable working independently, adapting to new systems, and using tools such as CRM platforms, property management software, Google Workspace, Slack, and other business systems. My goal is always to make your day easier, your operations smoother, and your clients well taken care of.
Vacation Rental Property Management, contract
Aug 2025 to Aug 2026
Managed day-to-day operations for 13 short-term rental properties for a US-based company. Handled guest messages, reservations, check-in and check-out details, and follow-ups. Coordinated schedules with cleaners, maintenance providers, and other vendors. Kept track of open issues and followed up until they were resolved. Monitored calendars and reservations across multiple platforms. Maintained accurate records and kept owners and team members updated on ongoing issues. Used Hostaway, Conduit, and Turno to manage reservations, guest communication, and cleaning schedules. Worked independently during US business hours while handling multiple requests at the same time.
eXp Realty, contract
Mar 2025 to Jul 2025
Tracked outstanding commission checks and maintained follow-up schedules. Coordinated with title companies by email and phone to obtain payment updates and resolve outstanding items. Managed daily tasks and follow-ups through Task Center. Maintained accurate records of communications, payment statuses, and task progress. Updated internal systems and kept documentation organized. Managed multiple requests and deadlines while coordinating with internal teams and outside partners. Followed up on outstanding items to help keep transactions moving.
eXp Realty, contract
Sep 2022 to Feb 2024
Supported real estate agents with onboarding, CRM transitions, technology setup, and account access. Responded to agent emails and handled questions and issues from start to finish. Coordinated with broker teams to resolve problems and keep things moving. Helped with back-office tasks and daily workflows. Served as a reliable point of contact for agents who needed assistance. Worked across different systems and helped agents navigate technology and account-related issues.
Real Estate Agent, contract
Feb 2020 to Jul 2022
Supported day-to-day client communication through email, chat, and phone. Managed calendars and scheduled client appointments and follow-ups. Responded to inquiries and provided timely information to prospective and existing clients. Organized client details, conversations, and follow-up tasks in internal systems. Kept track of multiple leads, appointments, and pending tasks to ensure nothing was missed. Assisted with daily coordination and follow-up to keep client activities moving smoothly. Managed a busy workload while staying organized, responsive, and on top of priorities.
GoPro, full_time
Feb 2018 to Oct 2019
Assisted customers through live chat and email with troubleshooting, product setup, and general questions. Walked customers through camera settings and features in a clear and easy-to-understand way. Handled warranty claims, replacements, and returns according to company policies. Recommended products and accessories based on customer needs. Managed multiple customer conversations while maintaining accurate information and a professional customer experience.