SEO and YouTube Uploads Manager
Aklan
Customer-focused professional with over 10 years of experience in customer support, technical support, quality assurance, and digital operations across multiple industries. Skilled in resolving customer issues, managing client communications, and maintaining high accuracy in fast-paced environments. Experienced in YouTube SEO and content optimization, improving channel visibility through analytics-driven strategies. Known for strong communication, adaptability, and a detail- oriented approach to delivering reliable results.
Unbound Creative Agency, contract
Jul 2020 to Feb 2022
- Optimizes clients' channels, playlists, metadata, descriptions, and videos for ranking purposes. - Uploads clients' videos on a specific date and time in accordance with YouTube's analytics and trends, to which the videos will have a better chance of achieving higher views.
Clickable Brand, full_time
Jul 2019 to May 2020
Processes and coordinates with the author to complete their purchased services and deliver at the prescribed Turn Around Time.
ThoughtSwift, contract
Apr 2018 to Jun 2019
Processes the intake of new patients and referrals. Creating a schedule that includes appointments with patients to retrieve the patient's medical records.
24/7 Philippines, full_time
Aug 2016 to Aug 2017
Provided primary customer and technical support to aTelecommunications Company's customers via chat.
Author Solutions Philippines, full_time
Feb 2014 to Jul 2016
Provides customer service to published authors and aspiring authors. Reviews the services purchased and directs the authors to the correct department. Handles authors' inquiries regarding publishing, royalties, and other processes, as well as resolves complaints.
Stream Global Services, full_time
Dec 2012 to Dec 2013
Processed over 30-40 support requests received over an 8-hour period for technical assistance on a wide range of issues related to LAN and VOIP.
Convergys, full_time
Nov 2010 to Dec 2012
Answered a constant flow of customer calls in response to customer requests for a Telecommunications Company's services and company information.
Sitel Philippines, full_time
Jul 2009 to Mar 2010
- Provided primary customer support for an online store company that offers services that range from Microsoft Products to Lexmark cartridge supplies. - Served as the Account Quality Assurance Officer.