Chat/Email Moderator, Email Support Specialist
Philippines
Hi, my name is Valerie C. Sangdaan. I have a background in Business Administration major in Financial Management and over five years of experience in customer service, collections, healthcare support, and gaming account management. I previously worked with Foundever as a Collections Associate, where I handled financial transactions, monitored customer accounts using CRM tools, and provided accurate payment solutions. I also worked at Alorica as a Healthcare Support Associate for United Healthcare, assisting customers with enrollment, billing, and healthcare concerns. Most recently, I worked with IGO Digital High Technology Inc. as a Customer Service Representative, conducting game audits, providing technical support, and ensuring responsible gaming practices. Through these experiences, I developed strong communication skills, attention to detail, problem-solving abilities, and the confidence to handle different types of customers professionally. I am comfortable handling financial transactions, resolving concerns efficiently, and maintaining accuracy in every task I perform. I am the right fit for this role because I bring proven customer service experience, financial knowledge, adaptability, and a strong work ethic. I am goal-oriented, reliable, and committed to delivering quality results while contributing positively to the team.
IGO DIGITAL HIGH TECHNOLOGY INC, full_time
Jul 2024 to Dec 2025
• Conducting thorough game audits to maintain accuracy and fairness. • Implementing responsible gaming practices and identifying potential problem gambling behaviors. • Assisting with promotional activities and bonus offers. • Providing technical support to players experiencing connectivity issues. • Collaborating with support staff to address player concerns and inquiries promptly.
ALORICA, full_time
Oct 2022 to May 2024
• Assisting customers during enrollment season • Providing customer support for health care concerns • Assisting customers on payment transactions • Contributing to a positive and positive workplace.
Foundever , full_time
Apr 2019 to Aug 2021
• Providing accurate customer support in terms of collection concerns • Monitoring customer accounts using CRM tools to provide specific payment options • Handling Vehicular payment concerns via checking and real time payment. • Handling financial transactions on customers concern on personal accounts • Maintaining a secure and productive environment.