Administrative Support | Social media support | Customer support
Davao del Sur
I am an administrative and digital marketing professional with nearly five years of hands-on experience in office administration, sales support, customer service, and social media management. My experience includes managing social media accounts, creating promotional graphics and short-form videos, writing engaging captions, responding to customer inquiries, assisting with sales, and maintaining inventory and business records. I also use tools such as Canva, CapCut, Microsoft Excel, and Google Sheets to support daily operations and marketing activities. I approach every task with attention to detail, initiative, and a customer-focused mindset. I always consider the client's goals and target audience when creating content or communicating with potential customers. I am eager to bring my existing skills, adaptability, and willingness to learn to help businesses stay organized, strengthen their online presence, and deliver excellent customer experiences.
Azeem Mirza Auto Surplus, full_time
Mar 2024 to Present
I help the company increased their day to day sales. Manage executive calendar, correspondence, and digital filing to ensure smooth daily operations. Lead social media content management across Facebook & TikTok, designing promotional layouts. Provide high-quality customer service (CSR), chat support, and lead management for product inquiries. Establish automated messaging workflows within Meta Business Suite to instantly greet customers, reducing response wait times. Organise, track, and maintain accurate inventory databases and office documentation. Edit and design promotional videos, posters, advertisements, and digital cards to boost product visibility.
313 Corporation, full_time
Mar 2022 to Mar 2024
I help the company increased their sales. Managed the company’s Facebook and TikTok accounts by making and scheduling daily posts. Handled customer service by answering customer questions quickly via live chat and email. Handled the owner’s email inbox, set up appointments, and took care of daily office tasks. Managed weekly stock reports, tracked sold items, and counted physical inventory to make sure everything matched.