Customer Service Representative|Technical Support
Bulacan
Hello! I’m a reliable, detail-oriented, and customer-focused Virtual Assistant passionate about providing excellent customer service. I’m skilled in communication, problem-solving, and organization, and I’m always willing to learn new tools and improve my skills. What sets me apart is my patience, adaptability, and commitment to customer satisfaction. I’m dedicated to helping clients, resolving concerns professionally, and providing quality support to help businesses grow.
Taskus, full_time
Sep 2024 to Present
Provided technical support for home security systems by handling inbound calls and troubleshooting smart door locks, security cameras, mobile applications, thermostats, emergency fobs, door and window sensors, and smoke detectors. Managed customer accounts, subscriptions, billing inquiries, and service-related complaints while identifying opportunities to upsell equipment upgrades and additional security solutions. Delivered customer-focused support while meeting productivity, quality, and sales performance targets.
Cybersoft Content Services Incorporated, full_time
Feb 2023 to Aug 2024
Worked as a Product Associate responsible for manually reviewing, sorting, and categorizing news articles using Microsoft tools and internal systems. Performed data entry and content classification while ensuring accuracy, following established guidelines, and meeting hourly productivity targets.
Yo-kai Express Inc, freelance
Aug 2022 to Jan 2023
Yo-Kai Express is an automated ramen vending machine company that provides freshly prepared hot ramen on demand. My role involved handling customer complaint calls when ramen bowls got stuck in the machine, processing refunds, providing complimentary vouchers for the inconvenience, and reporting malfunctioning equipment to ensure proper maintenance and smooth operations.
Hoolisofware, full_time
Mar 2022 to Oct 2022
Responsible for making outbound calls to promote software products and services, generate sales leads, assist potential customers, and achieve sales targets while maintaining good customer relationships.