New Talent
Leyte, Tanauan, Philippines
I have experience in customer service, data entry, e-commerce, and administrative support. I have handled customer inquiries through chat and email, resolved account and billing concerns, processed orders and escalations, and maintained accurate records. I also have experience managing an online business, handling product listings, orders, billing, customer support, shipping coordination, and social media. This strengthened my organization, time management, problem-solving, and ability to work independently. My skills include customer support, data entry, e-commerce management, order processing, administrative tasks, online research, and social media support. I am proficient with Microsoft Office, Google Workspace, Canva, Zoom, Microsoft Teams, PayPal, and various CRM and online platforms. I type 50–60 WPM and learn new tools quickly. I am dependable, detail-oriented, adaptable, and committed to providing accurate, efficient, and professional work.
Love & Zephy’s Online Shop, full_time
Aug 2013 to Jan 2024
• Managed daily online business operations, including product listing, customer service, billing, and order processing. • Handled customer inquiries, orders, and transactions through social media and e-commerce platforms. • Prepared, packed, and processed orders for shipping and delivery. • Created product and promotional content using Facebook, Instagram, Canva, and editing tools. • Used Shopee, Facebook Business Suite, and Excel to support daily business operations.
IBM, full_time
Mar 2012 to Nov 2013
• Assisted primarily international customers through live chat and email with Skype membership, billing, login, and fraudulent transaction concerns. • Handled multiple live chats simultaneously while meeting AHT and CSAT targets. • Handled irate customers professionally and worked toward resolving their concerns. • Used CRM systems to document customer information and support interactions. • Escalated complex or out-of-scope concerns to the appropriate department.
International Data Conversion Solutions, Inc., full_time
Mar 2010 to Jan 2011
• Reviewed source documents and accurately entered key information into the company system. • Verified names, amounts, locations, and other details for accuracy and completeness. • Processed billing-related data while maintaining confidentiality and meeting deadlines.