Lance A.

Customer Service Representative | E-Commerce Logistics

Iloilo

Overview

I’m Lance Renzo Amado, a Professional Virtual Assistant with a solid foundation in the BPO industry-including experience at Conduent, Concentrix and TaskUs-backed by intensive operational training. I help businesses streamline workflows, scale operations, and reclaim valuable time using my expertise in Shopify, GoHighLevel (GHL), Notion, Canva, and email automation. What sets me apart is my proactive problem-solving, enterprise-level reliability under pressure, and rapid adaptability to new tools and team structures. If you're looking for a dependable partner to take the operational weight off your shoulders, let’s connect and elevate your business together.

Skills and Tools

• Email Support
• Chat Support
• Phone Support
• Ticket Management
• Freshdesk
• LiveChat
• Gorgias
• Customer Success
• Technical Support
• Conflict Resolution
• Help Desk
• Zendesk
• Tier 1 Support
• Complaint Resolution
• Remote Support
• WhatsApp
• CSAT Surveys
• Aircall
• Customer Support
• Call Center Operations

Work History

• Customer Service Representative

  TaskUs, full_time

  Sep 2025 to Feb 2026

• Customer Service Representative

  Concentrix, full_time

  Sep 2023 to Sep 2025

  E-Commerce Account / Online Retail Support Perform troubleshooting and resolve support tickets. Leverage CRM and Shopify insights to achieve a reduction in average handling time. Ensure high-quality service while maintaining efficiency across e-commerce platforms.

• Customer Service Representative

  Conduent, full_time

  Jan 2023 to Sep 2023

  US Financial Account / Technical Support Utilize client support tools to assist clients with website- related inquiries. Manage customer communication via Salesforce. Apply rapid problem-solving skills to ensure seamless client success.