BPO Training Supervisor | Virtual Assistant | Six Sigma Lean Certified
Cebu, Mandaue, Philippines
BPO Training Supervisor with 7+ years of experience in training, team support, performance monitoring, reporting, and administrative coordination. I have hands-on experience with Microsoft Office, particularly Excel, Word, and PowerPoint, as well as handling performance data, preparing reports, coordinating with teams, tracking deliverables, and communicating with stakeholders. My background in supervision and training has also developed my skills in organization, problem-solving, documentation, and process improvement. I have Six Sigma training/qualification at the Supervisor-and-above level and apply process improvement principles when analyzing performance and workflows. I am looking to bring these skills into a remote role where I can provide reliable support with administrative tasks, reporting, data entry, documentation, research, coordination, and other day-to-day business needs.
Concentrix CVG Philippines, Inc, full_time
Sep 2018 to Jul 2026
* Manage training operations across three separate work sites and five Lines of Business (LOBs), coordinating priorities and requirements across different teams and programs. * Supervise and support trainers, ensuring training delivery, performance expectations, and operational requirements are consistently met. * Monitor training and business performance metrics, using data and reports to identify gaps and recommend corrective actions. * Coordinate with Operations, Team Leaders, Quality, and other stakeholders regarding training needs, performance concerns, and program requirements. * Develop and maintain training materials, reports, trackers, presentations, and other documentation. * Handle multiple training initiatives and deadlines simultaneously while maintaining accurate records and follow-through. * Conduct coaching and performance discussions with trainers and provide feedback based on observed performance and results. * Support process improvement initiatives by identifying recurring issues, analyzing root causes, and helping implement practical solutions. * Maintain training compliance and monitor completion of required courses, activities, and deliverables. * Contributed to improving team performance through structured coaching, data-driven follow-ups, and targeted refresher training. Key Strength: Successfully managing training requirements across multiple sites and five LOBs has strengthened my ability to prioritize, coordinate, and stay organized in a fast-paced environment with competing demands.