5 years as an English Tutor, 13 years CSR, Tier 2
Rizal, Teresa, Philippines
I have over 10 years of experience in customer service and sales, primarily in the BPO industry. My expertise includes handling customer queries across various channels, such as inbound calls, chats, and emails, as well as sales. I've been teaching English online for several years, which has sharpened my interpersonal skills. Additionally, I've gained experience in concierge services and Tier 2 support, where I've assisted with scheduling, account management, and troubleshooting. I'm adept at problem-solving and committed to delivering excellent service, ensuring customer satisfaction at every level. My proactive approach and team-oriented mindset enable me to handle diverse tasks effectively.
Reef Technology, freelance
May 2023 to Mar 2026
Our client for this project is a company that provides the most convenient way to pay for parking throughout the UK. My role will be to provide customer support and service to assist with enquiries through inbound calls and solve email-generated tickets.
Azova, full_time
Dec 2020 to Apr 2022
Providing comprehensive support, including help with patients' accounts, testing, shipping, and results. To assist patients with their appointments to make sure that the concierge testing provider administers tests to patients' homes, work, or offices. AZOVA’s concierge service is designed specifically for travelers and others who must have a test that a healthcare provider administers and also emails them for updates. Doing additional tasks set by our manager and higher-ups. Attending meetings with the bosses by tackling issues within the company and helping resolve concerns that need to be addressed. Helping agents with their concerns and processes. Canceling patients' accounts and processing refunds, sending emails to assist and resolve customer concerns, doing manual shipments for our VIP customers with their test kits, and following up on their results with our lab.
51Talk, part_time
Jan 2017 to Jan 2022
The main task is to teach young learners English online, ensuring that each student performs and is engaged during class. I also prepare reports and evaluate students in accordance with the company's guidelines.
Convergys, full_time
May 2015 to Jun 2017
In this role, we will use expert conflict management and communication skills to de-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience. Areas of support include customer disputes, claims, and appeals. We will provide top-notch customer service in a fast- paced environment, including inbound and outbound phone calls. We will be expected to operate in a predominantly live contact environment, responding to a variety of incoming customer calls. They will be expected to utilize unparalleled problem-solving and conflict resolution skills in their day-to-day tasks.
FIS, full_time
Sep 2013 to Oct 2014
We were to assist customer wanting to cash in their checks by reviewing the details of the check and via Certegy's comprehensive risk assessment technology.