Operations Project Management VA
Sorsogon, Sorsogon City, Philippines
I help founders and growing teams streamline operations, organize systems, and keep their businesses running efficiently. With 5+ years of remote experience, I specialize in operations support, research, client coordination, and backend management. I take ownership of processes so you can focus on growth, not admin. What I can handle for you: • Operations & administrative management (CRM, inbox, calendar, SOPs) • Market research, lead generation & data enrichment • Client coordination & follow-ups • Healthcare admin support (insurance, scheduling, system updates) • E-commerce & Amazon FBA backend support • Basic bookkeeping & payment tracking • Canva content creation & social media support I’m detail-oriented, tech-savvy, proactive, and comfortable working independently with minimal supervision. If you need a reliable Operations VA who communicates clearly and gets things done. Let’s connect!
MNT Scientific LLC, part_time
Oct 2025 to Feb 2026
• Directed daily administrative and operational functions of the medical practice, ensuring smooth workflow execution, regulatory compliance, and high standards of patient service. • Managed and supervised administrative staff, overseeing task delegation, performance monitoring, workflow coordination, and accountability tracking. • Maintained operational flow by identifying bottlenecks, redistributing workloads, and implementing structured systems to improve efficiency and reduce backlogs. • Conducted research for applications, compliance requirements, and organizational initiatives, preparing documentation and reports to support executive decision-making. • Provided direct executive support to the CEO, assisting with strategic planning, operational reporting, process development, and high-level administrative coordination. • Oversaw insurance verification, eligibility checks, and revenue cycle support processes to improve claim accuracy and reduce reimbursement delays. • Managed patient scheduling systems, provider calendars, and intake workflows to optimize appointment flow and operational productivity. • Developed, documented, and enforced Standard Operating Procedures (SOPs) for onboarding, insurance verification, scheduling, and patient communications. • Monitored key operational metrics (KPIs), tracking workflow performance, response times, and administrative efficiency. • Ensured compliance with healthcare regulations and confidentiality standards (HIPAA) while maintaining accurate and secure patient records. • Coordinated cross-functional communication between providers, billing teams, and administrative staff to ensure seamless practice operations.
MNT Scientific LLC, part_time
Sep 2025 to Oct 2025
• Managed daily administrative and clerical operations for a healthcare practice, ensuring accurate documentation, organized record-keeping, and smooth workflow coordination. • Conducted insurance eligibility verification and benefits checks through online portals and direct carrier communication to confirm patient coverage prior to appointments. • Maintained and updated electronic medical records (EMR) and internal tracking systems, ensuring data accuracy, completeness, and compliance with healthcare standards. • Coordinated patient scheduling, appointment confirmations, and rescheduling requests while monitoring provider calendars to prevent conflicts and gaps. • Processed and reviewed patient intake forms, consent documents, and required medical documentation to ensure proper filing and readiness before consultations. • Communicated with patients via email and phone to provide appointment reminders, follow-ups, and general administrative assistance. • Performed data entry, document scanning, and file organization to maintain structured and easily accessible patient records. • Conducted quality assurance checks on patient files and billing information to minimize errors and reduce claim rejections. • Assisted with billing support tasks, including invoice preparation, claims documentation, and tracking outstanding payments. • Collaborated with healthcare providers and internal team members to resolve documentation discrepancies and improve administrative workflows. • Maintained strict confidentiality and compliance with healthcare privacy regulations while handling sensitive patient information.
AlphaMail Media, full_time
Jun 2024 to Sep 2025
• Conducted comprehensive research and evaluation of Key Opinion Leaders (KOLs) across Twitter (X), YouTube, Telegram, and crypto-focused platforms to assess audience quality, engagement metrics, and alignment with client campaign objectives. • Performed detailed influencer analysis, reviewing follower authenticity, engagement ratios, content consistency, and niche relevance to ensure high-quality campaign partnerships. • Executed targeted lead generation initiatives by identifying and qualifying potential KOLs, partners, and prospects for outreach and collaboration opportunities. • Built and maintained structured lead databases to support business development and marketing outreach efforts. • Performed extensive data cleanup and database maintenance, removing duplicates, correcting inaccuracies, and standardizing records to improve data reliability and usability. • Conducted manual verification and cross-platform validation of KOL data to ensure accurate contact information and updated social media profiles. • Carried out data enrichment by supplementing influencer profiles with verified emails, engagement insights, niche categorization, and campaign history. • Performed quality assurance (QA) checks on stored campaign data to maintain high standards of accuracy and consistency. • Monitored crypto market trends, token performance, and competitor campaigns to provide actionable insights for strategic positioning. • Delivered structured market research reports, influencer landscape analyses, and competitive intelligence summaries to support client growth strategies. • Collaborated cross-functionally with marketing and business development teams to align research findings with campaign objectives and outreach execution.
Uppsyde, part_time
Dec 2023 to Apr 2024
• Conducted in-depth market research to identify trending, high-demand, and high-margin products for sale on Amazon, analyzing sales rankings, competition levels, pricing trends, and customer demand metrics. • Evaluated product viability through competitive analysis, profit margin calculations, and supplier cost comparisons to support data-driven sourcing decisions. • Sourced, evaluated, and established relationships with domestic and international suppliers to secure competitive pricing, favorable payment terms, and reliable production timelines. • Negotiated with vendors to optimize product costs while maintaining quality standards and profitability targets. • Managed ongoing vendor communications to coordinate order placement, production updates, shipping schedules, and documentation requirements. • Monitored supplier performance to ensure product quality, compliance, and timely fulfillment of purchase orders. • Coordinated logistics and maintained communication with vendors and freight partners to track shipments and ensure successful delivery to the warehouse. • Assisted in resolving shipment delays, documentation discrepancies, and inventory issues to minimize supply chain disruptions. • Supported Amazon listing optimization, including drafting product descriptions, refining pricing strategies, conducting keyword research, and performing competitor benchmarking to enhance sales performance. • Collaborated with operations and inventory teams to align product sourcing with stock levels, demand forecasts, and FBA replenishment planning. • Maintained organized documentation of supplier contracts, product specifications, and procurement records to support smooth operational workflows.
Student World, full_time
Dec 2023 to Dec 2024
• Composed high-quality Genuine Temporary Entrant (GTE) statements for students and applicants pursuing international study opportunities, ensuring alignment with immigration guidelines and visa requirements. • Guided applicants through the end-to-end student visa application process, providing personalized advice tailored to country-specific regulations and documentation standards. • Assisted students with course selection and enrollment through the StudyLink portal, ensuring accurate submission of academic and personal information. • Supported applicants in preparing, reviewing, and organizing required documentation, ensuring completeness and compliance prior to submission. • Coordinated closely with clients to clarify requirements, resolve documentation gaps, and ensure timely processing of applications. • Maintained detailed and confidential records of student applications, tracking progress and providing regular updates to enhance transparency and client confidence. • Contributed to improved approval outcomes by ensuring applications were accurate, well-documented, and professionally presented.
PNJ Financial Solution, part_time
Dec 2023 to Sep 2024
• Managed social media platforms (Facebook and Instagram) for an insurance company and its subsidiary businesses, maintaining a consistent and cohesive digital brand presence. • Developed and executed content strategies aligned with marketing objectives to increase brand awareness, audience engagement, and lead generation. • Created and published blog posts relevant to the insurance industry, ensuring content was informative, engaging, and aligned with brand voice. • Designed custom visuals and graphics for social media posts and blog content to enhance engagement and visual appeal. • Produced short-form video content, including Instagram Reels and promotional clips, to increase reach and audience interaction. • Designed engaging posters, promotional materials, and advertisements to strengthen brand visibility across digital platforms. • Developed and maintained a structured content calendar to ensure consistent posting and campaign alignment. • Scheduled and prepared posts in advance, including ad creatives and promotional campaigns, to maintain organized and timely content delivery. • Monitored social media performance metrics (engagement, reach, impressions) and implemented data-driven strategies to improve campaign effectiveness. • Conducted proofreading and content reviews to ensure accuracy, clarity, and professionalism across all digital communications. • Created and managed targeted marketing campaigns tailored to specific demographics, contributing to increased inquiries and customer acquisition.
Dynamic Voice Data, full_time
Dec 2022 to Oct 2023
• Accurately entered product information, inventory updates, sales orders, and customer details into the company’s eCommerce platform and internal database systems. • Regularly updated and maintained product listings, ensuring accurate pricing, product descriptions, SKU details, and stock availability across the company website and Amazon. • Assisted the sales team by processing and entering customer orders into the system, verifying order accuracy, and ensuring timely fulfillment. • Communicated directly with customers to confirm order details, provide updates, and resolve order-related inquiries professionally and efficiently. • Generated and issued invoices in accordance with established billing procedures, ensuring accuracy of pricing, payment terms, and customer information. • Monitored accounts receivable (AR), tracked outstanding balances, and sent invoice reminders to customers to support timely payment collection. • Assisted with accounts payable (AP) processes, ensuring proper documentation and accurate data entry of vendor transactions. • Recorded payment receipts and updated financial records in QuickBooks (QB) and internal accounting systems. • Supported data migration projects by transferring and validating large volumes of financial and inventory data to ensure system accuracy and integrity. • Monitored and managed Amazon product inventory, including FBA (Fulfillment by Amazon) stock levels, to prevent stockouts and overstocking. • Coordinated with warehouse teams and third-party logistics partners to monitor shipments, replenish stock, and ensure smooth order fulfillment. • Analyzed sales trends, inventory turnover, and stock movement to optimize restocking quantities and minimize storage costs. • Utilized spreadsheets and data analysis tools to generate reports related to sales performance, invoicing, accounts receivable, and inventory management, providing insights to support operational decision-making. • Maintained accurate and organized documentation to ensure compliance with company financial and inventory control procedures.
Private Real Estate Firm, full_time
Oct 2020 to Present
• Accurately processed and entered high volumes of invoices, contracts, lien waivers, and insurance documents into internal databases • Reviewed and verified documentation to ensure accuracy, completeness, and compliance before system entry • Maintained organized digital records, improving document retrieval efficiency and reducing processing delays • Monitored and updated real estate transaction data to ensure timely and accurate record-keeping • Identified and resolved discrepancies in documentation by coordinating with internal teams • Supported smooth financial and contractual operations by ensuring all required documents were properly recorded and accessible
Freelance, freelance
Dec 2019 to Dec 2021
• Provided writing support for academic, professional, and business clients, delivering technical, academic, and creative content tailored to specific client needs. • Assisted students with thesis development, research-based writing, and academic papers, as well as creative pieces such as articles and newspaper-style content. • Supported businesses by producing copywriting, blog posts, scripts, proposals, website content, and marketing materials aligned with brand voice and objectives. • Conducted thorough research using credible sources to ensure accuracy, clarity, and relevance across all written materials. • Edited, proofread, and enhanced existing content to improve grammar, structure, clarity, and overall quality. • Adapted writing style and tone to match client guidelines, academic standards, and brand identity. • Managed multiple freelance projects simultaneously while meeting deadlines and maintaining consistent content quality. • Communicated directly with clients to clarify requirements, incorporate feedback, and ensure successful project outcomes.