Customer Service Specialist | Virtual Assistant | WFH Ready
Cavite
Hi, I’m Elymar, a reliable and detail-oriented Virtual Assistant with experience in customer support and administrative tasks. I help businesses manage customer inquiries, process orders, and keep operations organized. I’m confident in handling chat and email support, data entry, and basic admin work. I am comfortable working remotely and can manage my time efficiently without supervision. I always aim to provide excellent service and ensure tasks are completed accurately and on time. Skills: Customer Support (Chat & Email) Data Entry & Admin Tasks Order Processing (E-commerce) Basic Social Media Support I am ready to start immediately and open to both part-time and long-term opportunities.
TaskUs Outsourcing Inc, full_time
Mar 2025 to May 2026
Experienced in providing customer support through phone and email by addressing inquiries, resolving issues, and delivering timely solutions to customer concerns. Skilled in maintaining a strong understanding of products and services to provide accurate information and assistance with orders, refunds, and exchanges. Capable of gathering customer feedback to help improve overall products, services, and customer experience. Proficient in documenting customer interactions, inquiries, complaints, and transaction details while ensuring accuracy and organization. Committed to delivering excellent service and maintaining a high level of customer satisfaction in every interaction.
Continuum Global Solutions, contract
Oct 2024 to Feb 2025
Experienced in handling inbound calls from U.S. customers and assisting with questions and concerns related to prescription healthcare benefits. Skilled in providing accurate information regarding insurance coverage, benefit plans, copays, and coverage determination. Proficient in managing prescription refills, order status updates, and shipment tracking while ensuring a smooth customer experience. Capable of educating customers on online self-service tools and troubleshooting technical or account-related issues. Demonstrates empathy and professionalism in resolving concerns to help simplify the customer’s healthcare experience. Adept at navigating multiple computer applications with speed and accuracy, while remaining flexible and adaptable to new processes and changing business needs.
Concentrix, contract
Apr 2024 to Sep 2024
Experienced in providing customer support for hotel and reservation accounts through phone and email by assisting guests with booking inquiries, reservation changes, cancellations, and general concerns. Skilled in troubleshooting issues and providing timely resolutions to ensure a smooth guest experience. Maintains a strong understanding of hotel services, room availability, policies, and booking procedures to provide accurate information and recommendations to guests. Capable of assisting with reservations, refunds, rebooking requests, and special accommodations while ensuring customer satisfaction. Experienced in gathering guest feedback to help improve services and overall guest experience. Proficient in documenting customer interactions, reservation details, complaints, and service requests with accuracy and professionalism. Committed to delivering excellent customer service and creating positive guest experiences in every interaction.
Telephilippines Incorporated, full_time
Feb 2023 to Apr 2024
Experienced in responding to customer inquiries through phone and email while providing timely and effective solutions to customer concerns. Skilled in maintaining a strong understanding of products and services to deliver accurate information and appropriate assistance. Proficient in handling orders, refunds, and exchanges, as well as resolving issues in a professional and efficient manner. Capable of gathering customer feedback to support continuous improvement of products, services, and overall customer experience. Experienced in accurately documenting customer interactions, inquiries, complaints, and transaction details while ensuring organization and attention to detail. Dedicated to delivering excellent customer service and maintaining a high level of customer satisfaction in every interaction.