Customer Support VA | 3 Yrs BPO Experience (Email/Chat/Voice)
Rizal, Rodriguez, Philippines
Former BPO Professional with 3+ years of experience handling high-volume international accounts. Expert in managing client communications, streamlining administrative workflows, and mastering new software quickly. Transitioning my corporate efficiency into dedicated, full-time virtual assistance for growing businesses.
TaskUs, full_time
Nov 2025 to Aug 2026
Resolved complex account access, disputed trips, and payment issues over the phone with high speed and accuracy. Audited disputed driver routes to execute passenger refunds and driver fare adjustments fairly according to corporate policy. Intercepted high-priority safety incidents or lost item claims, instantly routing them to dedicated internal response channels.
Concentrix, full_time
Jun 2025 to Nov 2025
Facilitated live phone support for streaming service subscribers, resolving active device, billing, and account access issues. Leveraged deep technical knowledge to troubleshoot customer hardware and resolve technical inquiries efficiently. Promoted and upsold streaming tier subscriptions to active callers.
Verizon, full_time
Sep 2024 to Apr 2025
Delivered end-to-end support for new account setups, including post-porting assistance and accurate number transfers. Handled high-volume subscription processing while maintaining consistent workflow efficiency. Clarified technical questions about coverage plans, resolving network inquiries on the first contact.
Concentrix, full_time
Sep 2023 to Aug 2024
Managed omnichannel customer inquiries via phone, email, and live chat, ensuring first- contact resolution for complex retail orders. Adhered strictly to quality and compliance protocols during customer evaluations. Provided empathetic, fast, and accurate solutions to resolve customer complaints.