Jeramil C.

Customer support

Cavite

Overview

I am a Customer Service Professional with seven years of experience delivering top-tier omnichannel support across the healthcare, travel, and e-commerce industries. I specialize in voice, email, and live chat operations, with a core focus on turning complex customer problems into smooth, positive experiences

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Phone Support
• Complaint Resolution
• Technical Support
• Customer Success
• Help Desk
• Tier 1 Support

Work History

• Healthcare sales Representative

  Insight Therapy Solutions, freelance

  Oct 2025 to Jun 2026

  Intake Specialist Customer Service Scheduler Administrative Assistant Handling calls email and text concerns of the clients

• Travel Advisor

  Cloudstaff.PH/ Leisure Travels, freelance

  Jun 2024 to Nov 2024

  Administrative support Handling Travel Itineraries for the clients accross asia via email

• Travel Advisor Tier 2

  Trip.com, full_time

  May 2023 to Oct 2023

  Customer support handling call email and live chat for customer concerns itrained in GDS Tool ( Sabre and Galileo )

• Travel Associate

  IGT Solutions, full_time

  Jun 2022 to Apr 2023

  Handling customer concerns via call email and chat trained in Sabre Galileo and Amdeus

• Travel Specialist

  WNS Philippines, full_time

  Apr 2021 to May 2022

  Handling customers' concerns via call and live chat trained in Sabre and Amadeus

• Healthcare Advocate

  Alorica Philippines, full_time

  Nov 2019 to Mar 2021

  B2B Handling providers concerns via call Authorizations and claims

• Billing Specialist

  iQor Phillipines, full_time

  Apr 2016 to Mar 2019

  Handling customer concerns via call tech support sales support