Customer Support | Customer Success | Customer Relationship Management
Lanao del Norte
I have nearly 10 years of experience across customer support, customer success, and affiliate management. I’ve helped customers resolve account and technical issues through chat, email, and support tickets, managed daily communications, and supported VIP clients with onboarding and personalized service. I’ve also managed affiliate relationships, handled partner onboarding, and monitored performance as well as quality. I enjoy building strong relationships, and helping people feel supported.
UNIK Media Group, full_time
Dec 2021 to Jul 2026
Started in Customer Support, resolving account, technical, and customer issues via chat, Facebook groups, and support tickets. Promoted to Customer Success Manager, onboarding clients and supporting VIP accounts via Zoom and chat. Transitioned to Affiliate Manager, managing affiliate onboarding, partner relationships, performance, and support. Monitored call quality, call flow, and affiliate performance, coordinating technical issue resolution.
Kallzu, full_time
Aug 2016 to Dec 2021
Provided ticket-based support for SEO-related and Facebook-related concerns, including issues with the company’s enterprise call tracking software. Consistently ranked among the top ticket resolvers while maintaining high-quality customer service. Promoted to Quality Assurance, reviewing customer support agents’ responses to ensure they followed company guidelines and to maintain consistent support quality. Created a step-by-step GoHighLevel client guide to improve platform usability.
Phoenix Technical Group, full_time
Feb 2013 to Sep 2015
Set up and configured domains, hosting, and DNS for company websites. Installed, configured, and maintained WordPress sites, including themes and plugins. Published and updated website content and applied basic on-page SEO. Handled site maintenance, migrations, and cloning. Navigated and worked across a wide range of websites and web platforms daily, building strong troubleshooting and site-navigation skills.
Ardor Backlinks, part_time
Mar 2011 to Jun 2011
Built backlinks to support client websites’ search visibility, working part-time alongside my final years of university study. Researched and navigated a wide range of websites to find link placement opportunities. Gained early hands-on experience with on-page and off-page SEO fundamentals.