Medical Receptionist / Patient Intake Coordinator
Cebu
I am a passionate, loyal, and deeply dedicated professional with 15 years of proven experience navigating complex, high-stakes environments. My career is defined by a unique and versatile skill set spanning fraud investigation, insurance underwriting, property management, publishing/marketing, and medical intake and administration. As a Medical Virtual Assistant, my unique strength lies in my ability to combine this analytical precision with deep empathy. I recognize that when patients reach out, they are often navigating fear, pain, or anxiety. By immediately identifying that underlying vulnerability and providing meaningful, grounded reassurance, I don't just manage your administrative tasks—I actively build lasting trust, loyalty, and comfort in your practice from the very first point of contact. I am eager to bring this wealth of cross-functional experience to your team and drive efficiency, security, and exceptional care for your organization
Boston Hernia (Surgical Practice), full_time
Oct 2023 to Apr 2025
-Managed comprehensive inbound communications and scheduled appointments for client consults or evaluations. -Created accurate patient profiles and medical portfolios. -Reviewed critical medical records, including diagnostic imaging results and specialized operative notes. -Verified targeted health insurance coverages across Medicare and private HMO provider channels. -Conducted systematic outbound calling operations for post-operative management and strategic appointment follow-ups. -Resolved incoming inquiries received via Wufoo web portals and Patient Gateway platform referrals. -Inputted and updated vital patient records supporting Oberg Research metrics.
Virtual Intelligence, full_time
Nov 2022 to Mar 2023
-Administered detailed insurance underwriting workflows including custom policy management, renewals, risk quoting, and product re-rates. -Coordinated dynamic property maintenance by vetting, organizing, and scheduling roofing, paint, and plumbing contractor workflows.
QBE Insurance Group, full_time
Aug 2014 to Sep 2019
-Underwrote core risk files and distributed structural coverage for comprehensive home, motor vehicle, and custom personal lifestyle insurance lines. -Executed specialized contract underwriting as a dedicated point representative for the AutoTrades Mercedes-Benz Daimler account. -Processed systematic policy renewals, targeted portfolio re-rates, and competitive fund optimization tasks.
Author Solutions Inc., full_time
Feb 2012 to Sep 2013
-Engineered customized corporate packages and targeted distribution solutions to fit the exact requirements of self-published authors. -Formulated high-conversion marketing blueprints calibrated to specific literary genres and target audience demographics. -Scrutinized creative manuscript templates while guiding authors on complex text layouts, graphics, formats, and editorial adjustments.
Teleperformance (Aegis PeopleSupport) / JPMorgan Chase Bank, full_time
Jan 2008 to Jan 2012
-Directed secure inbound and outbound phone systems for dedicated banking fraud risk investigations and asset financial recovery workflows. -Managed critical card production services while investigating complex cardholder inquiries. -Verified account documentation to evaluate real-time fraudulent events, determine accurate loss matrices, and map illicit transaction patterns.