IT Support Engineer | Network Operations NOC | L1/L2 Support
Rizal
I’m an IT Support and Network Operations professional with 7+ years of experience supporting enterprise environments, end users, applications, and network infrastructure. My background includes technical support, NOC operations, incident and ticket management, network troubleshooting, and application/cloud support. I have hands-on experience with ServiceNow, SolarWinds, DHCP, TCP/IP, VPN administration using Ivanti, Versa SD-WAN, wireless networking with Aruba, Meraki, and Extreme Networks, RADIUS authentication, F5 BIG-IP, SSL certificate management, and user access support. I am comfortable monitoring network performance, responding to incidents, troubleshooting connectivity issues, documenting resolutions, and escalating complex issues when required. In my current role at Accenture, I support business-critical applications and network services, helping maintain service availability and resolve incidents efficiently. I work well in fast-paced environments where accurate troubleshooting, clear communication, and timely resolution are essential. What sets me apart is my combination of technical troubleshooting skills, network operations experience, customer-focused approach, and willingness to continuously learn. I take ownership of issues, communicate clearly with users and teams, and focus on finding practical solutions rather than simply closing tickets. I am available for remote IT Support, Technical Support, NOC, Network Support, and L1/L2 support opportunities where I can contribute my experience while continuing to grow professionally.
Accenture Inc., full_time
Dec 2024 to Present
Conducted assessments of device availability and network performance to ensure optimal operational efficiency. Diagnosed and resolved network-related incidents to maintain uninterrupted service continuity. Configured and maintained Versa SD-WAN appliances, ensuring optimal functionality and reliability in network operations. Oversaw configuration and administration of wireless access points, focusing on reliability and user accessibility. Implemented and maintained RADIUS authentication services, optimizing user authentication processes across the network. Managed administration and support of Ivanti VPN, ensuring seamless user access provisioning and effective troubleshooting. Administered SSL certificate and web service operations to ensure secure and efficient network performance. Monitored and addressed incidents and service requests using ServiceNow to ensure timely resolution and customer satisfaction. Administered configuration and maintenance of DHCP services to ensure seamless network operations.
Accenture Inc., full_time
May 2022 to Dec 2024
Implemented advanced monitoring solutions to detect and troubleshoot issues across essential business system components. Conducted regular assessments of network monitoring applications to maintain uptime and reliability standards. Assessed application vulnerabilities and applied necessary patches and versions to mitigate risks effectively. Reviewed and processed user application access requests to enhance operational efficiency. Coordinated efforts to ensure all tickets received immediate attention, facilitating seamless service delivery
Phil. Pharmawealth Inc, full_time
Aug 2017 to May 2022
Delivered comprehensive support for software, hardware, network systems, and printers. Diagnosed and addressed IT-related challenges faced by end users to ensure seamless functionality. Configured and maintained PC workstations by performing backups and formatting to align with organizational protocols. Designed and organized layout for sticker labels and packaging boxes for pharmaceutical products. Created promotional flyers, business cards, letterheads, and tarpaulins. Assisted in designing various marketing materials for client outreach. Produced eye-catching visual content for brand representation.