Customer Support | Virtual Assistant
Batangas
I’m a reliable, detail-oriented customer support professional with nearly 2 years of BPO experience handling calls and chats for international accounts. I’m skilled in customer service, administrative support, problem-solving, and communication. I’m quick to learn, proactive, and committed to making every client’s workload easier.
STI College Tanauan, contract
Jan 2026 to Jun 2026
Built strong relationships with 100+ students per semester through clear communication, personalized support, and consistent follow-up. Developed a service-focused approach that strengthened trust, engagement, and long-term satisfaction while maintaining accurate records and delivering quality results.
Teletech Holdings Inc., full_time
Jun 2025 to Dec 2025
Handled customer inquiries and account concerns through inbound and outbound communication, focusing on accurate solutions and a positive customer experience. Consistently met quality, productivity, and customer service targets while building trust and helping maintain customer satisfaction.
City Government of Lipa, internship
Jan 2025 to May 2025
Provided personalized assistance to visitors by responding to inquiries, addressing concerns, and delivering accurate information. Developed strong communication and relationship-building skills while supporting programs, documentation, and day-to-day operations.
Alorica Philippines Inc., full_time
Aug 2023 to Jan 2025
Handled 60–80 customer interactions daily for an international retail account, resolving inquiries involving orders, billing, returns, and refunds. Used active listening and problem-solving to turn customer concerns into positive experiences while consistently meeting customer satisfaction and quality targets.