IT Support Pro & BPO Veteran
Davao del Sur, Davao City, Philippines
10+ Years of Expertise in Turning Complex Technical Issues into Seamless, High-Satisfaction User Experiences that Drive Your Business Growth.
Cubework.com PH Corp, full_time
May 2024 to Nov 2024
Provided onsite IT helpdesk and technical support to employees supporting US-based operations. Managed employee onboarding/offboarding (workstation prep, AD account setup, access provisioning). Troubleshot LAN, Wi-Fi, VPN, network connectivity, printers, peripherals, and workstation issues. Managed Active Directory (AD) user accounts, permissions, password resets, and group memberships. Maintained accurate IT assets, ticket documentation, and coordinated with US-based IT teams.
AWESOMEOS, full_time
Feb 2023 to May 2023
Acted as Level 1 IT Support via ticketing systems, email, chat, and phone. Performed AD user administration and Microsoft 365/Exchange administrative tasks. Monitored/troubleshot network connectivity and escalated incidents to US IT Team. Supported hardware, software, security applications, and workstation-related concerns.
Agents Only PH, freelance
Jan 2022 to Sep 2022
Customer Support Agent for US-based operations.
Full Potential Solutions, full_time
Jun 2021 to Dec 2021