Customer Service Representative/Maintenance Coordinator
Davao del Norte
Maintenance Coordinator and Customer Service Representative with 6+ years of experience in property maintenance coordination, customer support, tenant communication, and administrative assistance. Skilled in coordinating repairs, managing work orders, resolving customer concerns, and keeping tenants and customers informed. Tech savvy, resourceful, and dependable, with the ability to work independently or as part of a team.
Galaxy Housing, full_time
Sep 2025 to Apr 2026
Sent lease agreements through Tenant Cloud and generated door access codes with TTLock Served as main contact for tenants by WhatsApp and phone, including move in and move out guidance Logged and tracked rent in Tenant Cloud and QuickBooks, followed up on overdue payments, and issued reminders and formal notices Reviewed property net yield each year to support rent increases Sourced vendors through Airtasker, coordinated repairs and cleaning, and monitored security with Ring cameras
POP ON SMILE, full_time
May 2024 to Jun 2025
Resolved inquiries by email and phone, including remakes, cancellations, refunds, order status and payment plans Worked with Finance, Supervisors and Production to fix order issues, and calmed upset customers with empathy Documented cases and customer interactions for tracking and quality
J&D Plumbing and Heating, full_time
Feb 2024 to Oct 2026
Took inbound calls, gathered service details, and passed jobs to plumbers Coordinated quotes, secured customer approvals, and scheduled approved work in Field Pulse and Housecall Pro
Sova Group of Companies, full_time
Aug 2023 to Apr 2024
Managed the full guest journey: booking confirmations, pre arrival details, arrival support, stay support and departure instructions Answered guest emails, chats and calls promptly and professionally
June Homes LLC, full_time
Jul 2022 to May 2023
Onboarded new tenants, explained rental agreements, and collected required documents Managed move out, lease terminations, security deposit procedures and exit interviews Acted as main contact for tenants, owners and vendors on repair requests, and tracked work to completion