Client Partner Psychology Graduate | Credentialing Expert
Metro Manila
Hi there! I’m a customer service and credentialing professional with over six years of experience making client experiences seamless and successful. I also hold a degree in Psychology, which gives me a unique edge in understanding human behavior, communicating effectively, and solving problems with empathy and care. My career has been a mix of managing high-volume customer inquiries for major telco brands and diving deep into the meticulous world of healthcare credentialing. Whether I am verifying critical provider compliance details as a Credentialing Specialist, hitting target quotas as a Senior Client Partner, or resolving billing inquiries, my focus is always the same: building trust and delivering excellence. What sets me apart? I am incredibly adaptable. While earning my degree, I balanced full-time work, which taught me a masterclass in time management, resilience, and a rock-solid work ethic. I thrive in fast-paced environments where I can untangle complex problems, smooth over conflicts, and collaborate across teams to get things done. I love connecting people with solutions and am eager to bring my background in psychology and hands-on client relations to a dynamic new role in Client Services, Human Resources, or Administrative Support. Let’s connect and talk about how I can bring value, positivity, and strong execution to your team!
Bon Secours Mercy Health, full_time
Oct 2025 to May 2026
Verified provider credentials, licenses, certifications, and compliance requirements. Preparing, submitting, and tracking provider enrollment applications for insurance networks and credentialing organizations. Ensure the accuracy and completeness of provider credentialing documentation, including licenses, certifications, and insurance coverage. Monitor and update credentialing timelines, ensuring compliance with deadlines and payer requirements.
Access Healthcare, full_time
Feb 2021 to Dec 2024
Act as a liaison between the healthcare providers, and external entities to resolve credentialing related issues. Follow up with providers, payers, and clearinghouses to gather required information or clarify discrepancies. Communicate updates on credentialing processes and progress to the Senior Credentialing Specialist and management. Ensure that the daily target quota is reached.
Acquire, full_time
Mar 2020 to Dec 2026
Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or promo packages Identifying and assessing customers’ needs to achieve satisfaction Ensure all calls are logged in the system for proper monitoring and closure Provide appropriate solutions in a timely manner
Concentrix, full_time
May 2018 to Feb 2020
Answering phone calls and chat questions, concerns, and complaints regarding membership. Providing information on membership fees, policies, processes, benefits, products, and services. Assessing member eligibility and processing payments, applications, and requests. Documenting and updating member interactions accurately in the system while ensuring compliance with company policies and data privacy standards.