Executive Assistant | Admin, Operations & Customer Support
Bohol, Tagbilaran, Philippines
I help founders, entrepreneurs, and busy teams stay organized by taking care of the administrative and operational work that can easily get pushed aside as a business grows. If your inbox is piling up, tasks are slipping through the cracks, customer requests need follow-up, or your team is spending too much time figuring out recurring processes, I can help bring structure to the day-to-day. With 3+ years of experience supporting an Australian SaaS company, I’ve handled customer communication, high-volume order processing, CRM management, documentation, data entry, and coordination with internal teams. I’m comfortable working independently, managing priorities, maintaining accurate records, and following tasks through to completion. I can support you with: • Executive & Administrative Support • Inbox & Email Management • Calendar Management • Customer Support & Follow-Up • Data Entry & Record Management • CRM Management • SOP & Process Documentation • Task & Operations Coordination • Documentation & Workflow Organization I’m experienced with Google Workspace, Microsoft 365, Google Calendar, Outlook, Slack, Notion, Trello, Loom, Intercom, Salesforce, Basecamp, Canva, and AI tools such as ChatGPT. My approach is simple: keep the details organized, make processes easier to follow, and make sure important work doesn't get lost in the shuffle. If you need someone reliable to take ownership of the day-to-day administrative work and help keep your operations moving, I’d be happy to learn more about your business and see where I can help.
Cloudclick, full_time
Jan 2025 to Aug 2026
• Managed and prioritized 10,000+ customer and operational communications, ensuring timely responses and no missed follow-ups. • Coordinated across customers, suppliers, and internal teams to resolve issues, track action items, and keep daily operations moving. • Maintained accurate CRM records and documentation, ensuring information was current and accessible for cross-functional teams. • Organized multiple ongoing requests simultaneously by monitoring deadlines, outstanding actions, and operational priorities.
Cloudclick, full_time
Mar 2022 to Dec 2024
• Processed high-volume customer orders while maintaining 98% accuracy across multiple operational systems. • Reviewed order information for accuracy, identified discrepancies, and coordinated with internal teams to resolve issues promptly. • Maintained organized operational records, databases, reports, and documentation for daily business activities.