Operations Virtual Assistant | E-commerce Virtual Assistant
Philippines
Operations and e-Commerce Virtual Assistant with over 10 years of experience supporting US-based companies across customer service, logistics coordination, quality assurance, and team leadership. Proven ability to manage high-volume order fulfillment processing 50+ daily orders, produce performance reporting and lead KPI-driven teams of up to 20 agents. Strong background in HIPAA-compliant medical accounts, workflow optimization, and cross-functional collaboration in fully remote environments.
Wrkpod , full_time
Nov 2025 to Feb 2026
• Manage end-to-end eCommerce order fulfillment processing approximately 50+ daily orders. • Maintain inventory tracking and supplier coordination to support accurate stock replenishment. • Generate wholesale shipping labels and coordinate delivery tracking. • Support marketing initiatives including social media content creation and event submissions. • Provide administrative and reporting support to streamline operations.
Inspiro, full_time
Jun 2021 to Sep 2025
• Led daily operations for customer support teams responsible for AHT, QA, reliability, and abandonment metrics. • Developed performance action plans and incentive programs to improve team engagement and KPI achievement. • Produced performance summary reports and client-facing operational updates. • Conducted coaching sessions with junior leaders and underperforming agents. • Implemented retention strategies and performance improvement plans.
Visaya Knowledge Processing Outsourcing , full_time
Jan 2017 to Jul 2019
• Conducted QA audits for medical insurance collections ensuring HIPAA compliance. • Developed QA scorecards and reports identifying compliance gaps and improvement opportunities. • Delivered targeted coaching to improve collections and communication performance.