Experienced Operations Administrative Professional
Rizal
A seasoned professional with 18 years of diverse experience in operations and administrative functions, including 6 years in management roles. Possesses extensive expertise in Deal Desk Analysis, Sales Support, Contract Management, Data Entry, and Administrative Operations. Proficient in Virtual Assistance, Specifications and Logistics Documentation, and Knowledge and Learning Management. Demonstrates strong capabilities in team support, process optimization, and delivering valuable business insights to enhance operational efficiency.
Oracle NetSuite, full_time
Dec 2023 to Present
• Provide clear guidance and support to customers and internal teams regarding policies, procedures, service options, account changes, and approval requirements. • Assist with processing standard and more complex customer requests, transactions, quotations, orders, or service-related concerns. • Manage renewal, follow-up, and ongoing customer service opportunities to ensure timely resolution and a positive customer experience. • Prepare reports and provide basic analysis to management regarding customer inquiries, transactions, service trends, and operational activities • Coordinate with sales, operations, and other internal teams to resolve customer concerns, exceptions, and account-related changes.