Kurt A.

General VA | Customer & Email Support Specialist

Metro Manila, Quezon City, Philippines

Overview

As a previous Technical Support Advisor in Microsoft Rewards and handling high-volumen of inbound emails. I assure you that attention to detail will be a top priority for me, as well as the eagerness to resolve customer's concern via email or chat.

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Data Entry
• Administrative Assistant
• Virtual Assistant
• Data Accuracy
• Data Cleaning
• Document Management
• Process Documentation
• Time Management
• Email Management
• Teamwork
• Teachable
• File Organization
• Client Communication
• Communication
• CRM Management
• Technical Support
• Task Management

Work History

• Email Support - Technial Advisor Tier 1

  Concentrix Megamall, full_time

  Apr 2023 to Mar 2026

  As a Technical Support Advisor who specialize in email and chat, my responsibilities in Microsoft Rewards is to handle day to day emails from the customers. I'm one of the frontliner when it comes to handling issue within Microsoft Rewards app, such as missing order, unclaimed points, and Xbox Game Pass earning issues. After 4 months of being a Technical Advisor, I was promoted as a Subject Matter Expert, specializing in sharing mastery of my knowledge within the product and the process of the account. After 1 year of being a Subject Matter Expert, I was assigned as a Back-up Quality Analyst, tasked to audit tickets and emails that was handled by employees and provided coaching and feedback.