Administrative Assistant and AI Automation
Rizal
I’ve spent 9 years working in customer service, and during that time, I’ve developed a strong understanding of how to assist customers with clarity, and professionalism. I also have experience in Workforce Management, which has helped me become highly organized and efficient when handling different online tasks. It also allow me to manage data, create reports, and present information in a clear and structured way.
TaskUs Philippines, full_time
Mar 2023 to Jul 2025
Reviewed and processed high volumes of content while maintaining strict accuracy and compliance standards. Coordinated with internal teams to ensure the timely resolution of flagged contents. Followed structured workflows and updated internal systems consistently.
Acquire BPO, full_time
Apr 2020 to May 2022
Processed customer orders, returns, and collections Managed inventory and stock records, ensuring data accuracy across internal platforms. Coordinated with logistics and warehouse teams to support order fulfillment. Maintained eCommerce listings and backend updates (Magento, eBay).
Teleperformance Philippines, full_time
Jun 2016 to Apr 2020
Performed data entry and administrative tasks for customer accounts. Entered service orders, updated records, and handled account documentation. Supported Australian customers via phone, email, and social platforms. Assisted with billing, collections, and account management tasks Promoted as Workforce Management Analyst. Worked closely with Australian clients with Admin tasks and data entry. Involved in managing the employees' complimentary services.