Senior Agent Collections
Cavite, Dasmariñas, Philippines
I am a trailblazer in maintaining organizational progress by developing new ideas that are in line with the mission and vision of the company and carrying out my duties with a high level of discipline. I believe that a better career may be created on the foundation of direction, commitment, determination, effort, and manual labor. I value challenges, rigor, grit, and a growing attitude. Together, we can make a big difference!
Capital One - IQOR PHILIPPINES, full_time
Jun 2024 to Aug 2026
* Handle inbound and outbound calls regarding auto loan accounts. * Remind customers about past-due payments. * Negotiate and arrange payment plans based on the customer’s financial situation. * Explain account balances, due dates, and available payment options. * Maintain accurate records and document customer interactions. * Follow company policies and regulations, including proper debt-collection practices. * Provide professional and empathetic customer service while meeting collection targets.
IQOR PHILIPPINES, full_time
Aug 2022 to Feb 2024
As a Collection Agent, I assisted clients in processing their payments, devising resolutions for all outstanding debts, and restoring their accounts to a current standing. • I have handled a maximum of 75 calls per day and ensured that all concerns and questions were addressed and resolved promptly and efficiently. • As part of my responsibilities as a collection agent, I prepared statements of delinquencies and satisfied debts for the Credit Bureau, as well as purged records of satisfied debts.