Amazon Seller Central Specialist
Lanao del Norte
Detail-oriented E-Commerce Operations Specialist with 10+ years of experience managing Amazon Seller Central operations, catalog health, FBA logistics, and customer support. Proven track record: managing 1,000+ product listings, resolving suppressed listings, and improving catalog accuracy through data-driven analysis. Advanced user of Excel and Google Sheets for reporting, bulk updates, and operational tracking. Experienced in supporting US based e-commerce businesses. With listing optimization, inventory coordination, customer experience excellence, and onboarding/training new team members. Skilled in coaching newcomers on operational workflows, customer handling, and company processes to improve team productivity and service quality.
Ultimate Beauty, full_time
Sep 2014 to Apr 2026
• Managed workflows and task tracking using structured systems, ensuring timely completion of operational activities • Utilized ClickUp to organize tasks, update statuses, and maintain clear visibility across team processes • Created and maintained tracking systems using Excel and Google Sheets for inventory, sales, and operational reporting • Generated recurring reports to support decision-making and identify trends or issues • Coordinated with suppliers and fulfillment teams to ensure smooth operations and accurate data flow • Maintained data accuracy across product listings, inventory, and operational records • Documented processes and developed SOPs to improve efficiency and workflow consistency • Proactively identified and resolved operational issues to minimize disruptions • Trained and assisted newly hired team members on Amazon Seller Central workflows, listing management, inventory coordination, and customer support procedures. • Provided onboarding guidance and step-by-step coaching to new employees to ensure understanding of company processes and operational standards. • Helped create a smoother training experience for newcomers by sharing best practices, troubleshooting methods, and workflow documentation. • Monitored trainee progress and provided feedback to improve accuracy, productivity, and customer handling skills. • Assisted team members with resolving operational issues, listing concerns, and customer inquiries to maintain service quality and workflow efficiency.
TELEPERFORMANCE PHIL., INC., full_time
Dec 2012 to Aug 2014
• Diagnosed and resolved technical issues while maintaining clear documentation • Created and tracked support tickets, ensuring proper escalation when needed • Coordinated with teams to ensure efficient resolution and service continuity
Etelecare Global Solutions, full_time
Jun 2009 to Dec 2012
• Handled high-volume customer inquiries with professionalism and accuracy • Maintained detailed and accurate records of customer interactions • Followed structured workflows to resolve issues and ensure timely follow-ups • Managed sensitive customer and billing information with confidentiality