Sales & Customer Support Specialist | Lead Generation & Admin
Camarines Sur, Buhi, Philippines
Need someone who can talk to customers, generate leads, follow up, and keep the back-end organized? That's where I can help. With 7+ years of Inside Sales experience and hands-on experience in Customer Support, Lead Generation, Administrative Support, and Logistics, I can help you manage both your customers and your day-to-day operations. I’m a versatile and reliable professional who is comfortable working directly with customers while also handling the administrative work that keeps a business moving. ++ INSIDE SALES & LEAD GENERATION • Cold calling and outbound prospecting • Lead generation and qualification • Appointment setting • Follow-up calls and emails • Sales outreach • Prospect research • CRM updates and lead management • Building relationships with potential clients ++ CUSTOMER SUPPORT • Phone support • Chat support • Email support • Customer follow-ups • Handling customer questions and concerns • Appointment and class reminders • Issue resolution and coordination • Clear, professional, and reassuring communication ++ ADMINISTRATIVE SUPPORT • Data entry • Order entry and order processing • Email management • Google Sheets and Google Workspace • QuickBooks • CRM management and updates • Calendar and task coordination • Documentation and record-keeping • Online research • Tracking and organizing information ++ LOGISTICS & OPERATIONS • Order processing and order coordination • Shipment and delivery tracking • RMA (Return Merchandise Authorization) processing and coordination • Returns, replacements, and customer follow-ups • Order and supply coordination • Customer information verification • Follow-ups with customers and internal teams • Updating tracking records • Coordinating schedules and supplies • Making sure orders and tasks are completed accurately and on time 🌎 LANGUAGE • English – Professional • Spanish – Beginner / Basic Knowledge; currently continuing to improve my skills ⭐ WHAT YOU CAN EXPECT FROM ME I’m organized, detail-oriented, dependable, and comfortable working independently. I don't believe good customer service is simply about answering a message or completing a task. It's making customers feel heard, communicating clearly, following through, and making sure nothing falls through the cracks. Whether you need someone to generate leads, support your customers, manage administrative tasks, update your CRM, or help keep your daily operations organized, I can be a reliable extension of your team. My goal is simple: make your work easier, take good care of your customers, and get the job done right.