Experienced CSR | eCommerce & Customer Support
Oriental Mindoro, Naujan, Philippines
I am a Customer Service Representative with over 5 years of experience in customer support and eCommerce, helping customers with their questions, orders, concerns, and overall shopping experience. Throughout my experience, I have developed strong communication, problem-solving, and multitasking skills that allow me to handle different types of customers and situations professionally. My experience includes responding to customer inquiries through email, chat, and other communication channels, processing and managing orders, assisting with returns and replacements, checking order and shipping updates, handling cancellations and address changes, and resolving customer concerns in a timely and professional manner. I have also worked with eCommerce platforms such as Amazon and Shopify, supporting customers throughout the order process and making sure their concerns are properly addressed. I understand that good customer service is not only about answering questions. It is also about listening carefully, showing empathy, taking ownership of an issue, and finding the best possible solution. When dealing with an upset customer, I remain calm and professional, acknowledge their concern, provide clear information, and do my best to turn a negative experience into a positive one. I am comfortable learning new tools, systems, and processes, and I consider myself a fast learner who can easily adapt to different work environments. I have experience working with customer service and communication tools, and I am comfortable handling multiple tasks while staying organized and paying attention to detail. I am dependable, patient, and committed to providing a positive customer experience. Whether I am assisting a customer with a simple question or handling a more complicated issue, I always aim to be helpful, professional, and solution-oriented. I am currently looking for a long-term customer service or virtual assistant opportunity where I can use my experience, continue developing my skills, and become a reliable part of the team.
ABA Building Blocks, contract
May 2025 to May 2026
-Managed end-to-end provider credentialing and enrollment for behavioral health professionals. -Prepared, reviewed, and submitted credentialing applications while ensuring document accuracy. -Coordinated directly with insurance payors through phone and email regarding provider applications. -Monitored application status, completed follow-ups, and resolved credentialing issues promptly. -Maintained accurate provider records and supported insurance contracting activities. -Ensured providers were successfully enrolled with insurance networks within required timelines.
Boarderie, contract
Oct 2024 to Jan 2025
-Assisted customers via phone, email, and live chat. -Managed order inquiries, refunds, shipping concerns, and complaint resolution. -Collaborated with internal teams to process FedEx billing adjustments and delivery refunds. -Maintained excellent communication while delivering personalized customer support.
Warmies, contract
Oct 2024 to Feb 2026
-Delivered customer support through live chat and email. -Resolved product inquiries, order concerns, and escalated customer issues. -Achieved Top Performer recognition during the first month by maintaining a 90% Customer Satisfaction (CSAT) rating. -Utilized Shopify, Gorgias, Deposco, Google Workspace, Slack, and Outlook to manage customer interactions efficiently.
Costway Inc., full_time
Mar 2022 to Jul 2024
-Managed high-volume inbound and outbound phone calls, emails, and live chats. -Assisted customers with product inquiries, order tracking, returns, refunds, replacements, and warranty concerns. -Maintained accurate customer records and documentation. -Worked closely with different departments to ensure timely issue resolution. -Consistently delivered empathetic and professional customer service in a fast-paced environment.
Ajune BPO, full_time
Sep 2020 to Feb 2022
-Delivered email support for US-based customers. -Processed refunds and promotional discounts. -Conducted quality assurance evaluations for customer interactions. -Performed lead generation, data entry, and CRM research using multiple sales intelligence tools.