Appointment Setter | Lead Generation | Customer Service
Pampanga
I’m a results-driven Appointment Setter and Customer Service professional with 4+ years of BPO experience and hands-on experience in outbound cold calling, lead generation, sales support, and customer communication. My current focus is appointment setting, where I engage prospects, qualify leads, handle objections, identify genuine opportunities, and schedule qualified appointments for sales teams. I’m comfortable making high-volume outbound calls, following scripts while keeping conversations natural, and documenting accurate lead information in CRM systems. My background in customer service and technical support has also taught me how to communicate with different types of customers, stay calm under pressure, understand customer needs, and provide a professional experience throughout the conversation. Beyond appointment setting, I’m interested in supporting businesses with Virtual Assistant, Customer Support, Lead Generation, Sales Support, and administrative tasks. I’m also continuously developing my skills in CRM systems, workflow automation, and AI-powered business processes. What I bring is a combination of communication skills, sales awareness, customer service experience, adaptability, and a strong willingness to learn. My goal is simple: help businesses turn more conversations into qualified opportunities while making their day-to-day operations easier and more organized.
Premura Call Center, full_time
Aug 2026 to Present
Appointment Setter at Premura, responsible for high-volume outbound cold calling, qualifying homeowners for solar consultations, handling objections, identifying their needs, and scheduling qualified appointments for the sales team. Maintain accurate prospect information and communicate key details for successful follow-up.
Asurion, full_time
May 2025 to Jul 2026
Provided technical support to customers by diagnosing and resolving device and connectivity issues, guiding customers through troubleshooting, and explaining technical solutions clearly. Handled account and service concerns while delivering professional customer service and consistently presenting a mandatory sales pitch for Asurion protection plans during customer interactions.
IQOR, full_time
Nov 2023 to Apr 2025
Handled inbound customer service calls for T-Mobile, assisting customers with billing, account management, technical concerns, plan and service inquiries, and troubleshooting. Provided accurate solutions, recommended relevant products and services, and maintained a professional customer experience while meeting quality and performance targets.