Data Specialist | Administrative Officer | Customer Support
Rizal
Administrative and data operations professional with a strong background in managing records, validating information, preparing reports, and supporting day-to-day operations. Adept at identifying discrepancies, maintaining accurate documentation, and coordinating with stakeholders to ensure requests are handled efficiently and deadlines are met. Proficient in Microsoft Excel, Microsoft Office, Google Workspace, and SharePoint, with a commitment to accuracy, process improvement, and reliable administrative support.
Boxbrownie.com, contract
Sep 2025 to Aug 2026
• Validate high-volume operational data across daily, weekly, and monthly reporting cycles, ensuring records are accurate, complete, and consistent. • Reconcile records and perform quality checks to identify missing information, inconsistencies, and exceptions; coordinate corrections and follow-up as needed. • Maintain organized spreadsheets, structured records, and supporting documentation in line with established processes and operational requirements. • Prepare recurring reports, summaries, and data updates for supervisors and stakeholders to support operational monitoring and decision-making. • Document recurring data-quality issues and identify opportunities to improve record consistency, reporting, and administrative workflows. • Manage competing reporting tasks and deadlines while maintaining accurate, complete, and timely deliverables.
S&P Global Market Intelligence, full_time
Jul 2011 to Mar 2025
• Managed high-volume research, data-entry, and processing activities, verifying information against public sources and established standards. • Supported high-priority client requests routed through Refinitiv/Salesforce workflows by reviewing requested information, processing data, and coordinating corrections or follow-up. • Entered, reviewed, categorized, and standardized records using structured templates, predefined guidelines, and quality requirements. • Reviewed records and supporting information to identify missing details, inconsistencies, incorrect entries, and other data-quality issues. • Used Microsoft Excel PivotTables, formulas, and conditional formatting to organize information, validate records, and prepare reports. • Researched and validated publicly available information related to investor events, ensuring details were accurately recorded and aligned with data requirements. • Coordinated with internal teams and external partners to clarify information, resolve discrepancies, and complete requests within deadlines. • Maintained accurate records across recurring, high-volume workflows while adapting to changing priorities and service requirements.
Teletech Holdings, Inc., full_time
Jun 2006 to Jul 2011
• Managed support requests through ticketing systems, documenting inquiries, actions taken, resolutions, and required follow-up. • Reviewed reported issues, checked information, and resolved advanced data-related concerns by following established procedures. • Investigated account and information discrepancies, applying structured troubleshooting and escalation procedures. • Independently resolved 90% of escalated cases without managerial intervention after promotion to a specialized support team.
West Contact Services, full_time
Aug 2004 to May 2006
• Reviewed service and billing records for accuracy and compliance with account requirements. • Maintained customer and account records while responding to account-related issues and following established resolution procedures. • Documented customer cases and maintained clear records of actions and outcomes to support consistent follow-up.