Senior Project Coordinator | Trainer | VA | Customer Support
Batangas
Highly motivated and results-driven professional with over 10 years of leadership experience in Business Process Outsourcing (BPO), customer service, training, quality assurance, and operations management. Proven track record of leading teams, managing projects, improving operational performance, and delivering exceptional customer experiences. Recently completed Virtual Assistant Training, gaining knowledge in administrative support, email and calendar management, data entry, internet research, customer communication, and productivity tools. Strong organizational, communication, and problem-solving skills with the ability to manage multiple tasks efficiently in remote work environments. Seeking to leverage extensive customer service, leadership, and administrative experience to contribute as a Virtual Assistant and provide high-quality support to clients and businesses.
RR Donnelley Philippines Inc, full_time
May 2023 to Jun 2026
• Lead Training, Quality, and Operations initiatives for Accelerate360 Media. • Manage and develop a team of 16 direct reports. • Design and deliver training programs focused on customer service, compliance, and operational excellence. • Conduct training needs analysis and implement targeted development plans. • Lead compliance audit teams, calibration sessions, and performance reviews. • Monitor training effectiveness through assessments, quality metrics, and business results.
ResultsCX, full_time
Aug 2015 to May 2023
• Led a team of 22 trainers supporting Healthcare, Telco, Financial Services, Sales, Collections, and Customer Service accounts. • Managed training delivery, onboarding, upskilling, and leadership development programs. • Partnered with Operations and Instructional Design teams to improve learning outcomes. • Facilitated leadership programs including Coaching the Results Way and Mastering the Big 5. • Tracked training effectiveness and recommended process improvements based on performance trends.