Virtual Assistant | Customer Service | Email Support
Cebu
Hello! My name is Christofer Rian Ondiano, and I am a detail-oriented customer service specialist with experience handling customer inquiries through email and phone support. Through my previous role, I strengthened my communication skills, attention to detail, and ability to remain calm and professional in fast-paced environments. I am skilled in handling order processing, resolving order concerns, tracking order details, and maintaining accurate records using CRM systems such as Salesforce. In addition to customer service, I also have experience in: • Social media management • Content creation (Reels, graphics, captions) • Administrative support I am highly organized, reliable, and committed to delivering quality work. I am always eager to learn new tools and systems to improve my skills and contribute more to the team. If you're looking for someone who is dependable, detail-oriented, and easy to work with, I would love to be part of your team.
Cognizant Technology Solutions Philippines, Inc., full_time
Oct 2024 to Jan 2026
Responded to customer inquiries through email and phone with professionalism, clarity, and empathy Assisted customers with creating and processing orders, product inquiries, order status, returns, and warranty concerns Recognized for exceeding Customer Satisfaction (CSAT) targets