Healthcare Operations Coordinator | Operations Manager
Philippines
I’m a Healthcare Operations and Executive Support leader with 15+ years of experience stabilizing and scaling complex service environments across healthcare and global operations. Currently, I support a U.S. anesthesia group operating across six hospitals, where I own multi-site physician scheduling, capacity planning, credentialing workflows, billing escalations, compliance coordination, and cross-functional alignment. I serve as the operational bridge between executives, providers, hospital partners, billing teams, and payroll — ensuring continuity, clarity, and accountability. Beyond day-to-day coordination, I build systems. My background includes leading large-scale production and customer service operations, consistently meeting SLAs and quality targets while strengthening SOP adherence, escalation frameworks, and leadership capability. I’ve managed business continuity during high-risk transitions and delivered executive-level reporting focused on insights, risks, and action — not raw data. What makes me stand out is my ability to combine executive support with operational infrastructure. I don’t just manage calendars or tasks — I streamline decision-making, reduce operational friction, and design processes that prevent recurring issues. I specialize in: • Multi-site operations & physician scheduling strategy • Process improvement & SOP design • Escalation management & root cause analysis • KPI reporting & performance visibility • Cross-functional coordination across clinical and admin teams • Workflow automation (recently built an end-to-end Clinic Intake & SLA monitoring system in n8n) The value I bring to clients is stability and leverage. I help founders and executives move out of tactical chaos by building structured, scalable systems that allow teams to operate independently and perform consistently — even under pressure. In short: I create operational clarity so leaders can focus on growth.