Customer Service Expert | Technical Support | Data Entry Clerk
Tarlac
Hi! I’m Mitzi, a reliable and detail-oriented professional with 4 years of customer service experience in technical and e-commerce support. I’m skilled in handling customer concerns, managing records, using CRM systems, and communicating clearly. I’m organized, quick to learn, and committed to providing quality work while making your day-to-day operations easier. I look forward to becoming a valuable part of your team!
Peak Support Global, full_time
Apr 2025 to Mar 2026
Provided administrative and technical support to caregivers using a healthcare time-tracking platform. Verified active authorizations for client care, assisted with time entry and account access issues, and documented cases in Salesforce. Supported compliance-related workflows and escalated requests to internal teams to ensure accurate records for scheduling and billing. Seasonal Project.
Sutherland Global Services, full_time
Feb 2022 to Dec 2024
Provided remote customer support through calls, email, and chat for Amazon customers, assisting with account, payment, and order-related inquiries. Utilized proprietary CRM and Customer Service Central to update account records, verify payment methods, resolve declined transactions, and ensure accurate documentation. Followed internal SOPs for escalation and case handling while collaborating with cross-functional teams to achieve timely resolutions and high customer satisfaction.