Customer Service Expert | Admin Assistant
Rizal
Dedicated and results-driven customer service professional with 7 years of experience in the banking industry, specializing in customer service, credit card collections, fraud investigations, and data analysis. Skilled in resolving customer concerns, handling sensitive financial information, investigating fraudulent activities, and analyzing data to support informed business decisions. Recognized for strong communication, attention to detail, problem-solving abilities, and a commitment to delivering excellent customer experiences while maintaining accuracy and compliance. Eager to contribute my expertise and continue growing in a dynamic organization.
Australia and New Zealand Banking Group Limited - ANZ, full_time
Nov 2025 to Jun 2026
Assisted clients with account inquiries, transactions, online banking, debit and credit card concerns, and general banking services.
TaskUs Philippines, full_time
Aug 2023 to Aug 2025
Investigated flagged accounts and documented findings. Analyzed transactions to detect fraudulent activities.
TaskUs Philippines, full_time
Feb 2022 to Aug 2023
Assisted customers with order concerns and delivery issues. Processed refunds and payment disputes.
Inspiro Relia Philippines, full_time
Sep 2020 to Jan 2022
Managed inbound collection calls for credit card accounts. Negotiated payment arrangements and assisted customer with outstanding balance.
BonChon Chicken Philippines, full_time
Jul 2018 to Dec 2019
Processed customer transactions using POS systems. Trained new cashiers on company procedures. Assisted with inventory handling by monitoring stock levels.