Executive Virtual Assistant Operations Specialist
Davao de Oro
Hi! I’m Diether Roy Coquilla, a versatile Executive Virtual Assistant and Operations Specialist with over six years of experience supporting overseas clients and fast-paced teams in executive assistance, customer service, and back-office management. Throughout my career, I’ve managed complex executive calendars, board communications, and client inquiries for PMI of Greater Boston, overseen talent acquisition and social media management for XPOINT Agency, and built training materials while handling escalation calls as a top-performing trainer and CSR at iQor and IBEX Philippines. Tech-savvy and highly organized, I am proficient in Microsoft Office, Google Workspace, CRM tools, and financial software like Xero. Currently pursuing my Master’s in Elementary Education, I combine strong critical thinking and proactive problem-solving with 100% dedicated schedule flexibility across U.S., Australian, or odd-hour shifts to keep your business running smoothly without missing a detail.
PMI of Greater Boston, full_time
Dec 2023 to Jul 2026
Manages Calls and Emails Handles Patient Inquiries Coordinates Home Owner Board’s schedule Provides assistance to Home Owners Calendar and Meeting Management Schedules Consultation Helps with inbounc and outbound calls Attends Meeting with Management Track and Manage Leads Supports Membership inquiries SMS Marketing
XPOINT AGENCY, full_time
Dec 2022 to Dec 2023
Handles brand and manage social medias. Travel, Calendar, Meeting and Client Management Client and Talent Acquisition
IQOR Philippines, full_time
Aug 2020 to Dec 2022
Developed Training Materials Conducts Training and Mentoring to agents Upskill Sessions to Supervisors and Managers
IBEX PHILIPPINES, full_time
Jun 2018 to Jul 2020
Provided frontline support for billing and sales inquiries Recognized as a top-performing agent for exceptional performance. Handles Supervisor and Escalation Calls