Executive Assistant | Data Entry | Customer Service
Metro Manila, Quezon City, Philippines
Results-driven Executive Assistant and Operations & Administrative Professional with 6+ years of experience supporting US-based clients across business operations, administrative functions, project coordination, customer support, data management, and client communication. Skilled in calendar and email management, scheduling, reporting, documentation, CRM systems, Google Workspace, Microsoft Office, and process improvement. Experienced in coordinating tasks, maintaining accurate records, supporting cross-functional teams, and streamlining administrative workflows while consistently delivering accurate, high-quality results in fast-paced, performance-driven environments.
RetailYouUp, contract
Sep 2026 to Sep 2026
● Managed Amazon catalog and inventory data, ensuring accurate ASIN and SKU records. ● Tracked supplier orders and shipments while coordinating listing approvals with the team. ● Built a spreadsheet sync to keep active catalog records aligned with freight forwarding data.
Alorica Teleservices, Inc., full_time
Oct 2022 to Apr 2026
● Delivered live chat support managing 25+ customers daily with 3-7 concurrent chats, CRM tools management, billing, service plans, account inquiries, technical troubleshooting, issue resolution while ensuring high client satisfaction. ● Promoted to Subject Matter Expert (SME) within 6 months, resolving escalated issues while mentoring representatives and serving as the primary liaison between chat agents and management to support training, quality audits, and operational excellence.
Cognizant Technology Solutions, full_time
Apr 2022 to Jun 2026
● Performed business verification, data validation, quality assurance, AI research, outbound calls, CRM management, cross-functional collaboration; exceeded productivity, quality, and accuracy KPIs; earned multiple Monthly and 4× Quarterly Top Performer awards. ● Developed training materials, Google Workspace resources, automated Google Sheets trackers (formulas, Pivot Tables); mentored 9 new hires as Support/POC, coordinated workload, scheduling, and performance monitoring.
Collective Solutions, Inc., full_time
Sep 2019 to Mar 2020
● Designed 30+ personalized stationery cards monthly, graphic design, photo editing, proofreading, design customization, quality assurance, customer collaboration. ● Delivered high-quality, error-free designs, incorporated customer feedback, exceeded productivity and quality targets; earned 3× Top Performer recognition.
Phases and Faces Wedding Essentials, full_time
Aug 2018 to Aug 2019
● Designed marketing materials, photobooth templates, albums, event graphics, AVPs; edited photos through retouching, color correction, print-ready and digital-ready production. ● Managed social media and website content, created visual assets, strengthened brand presence and audience engagement.